Lynice Walker
Rancho Cucamonga,CA
Summary
Proven talent development specialist from Mars INC, adept in leveraging customer service and data analysis to enhance engagement and retention rates by 30%. Excels in fostering teamwork, driving innovative learning solutions, and optimizing workforce productivity through strategic talent management and problem-solving.
Overview
17
17
years of professional experience
Work History
Layoff
06.2022 - Current
Talent and Engagement Specialist
Banfield Pet Hospital
04.2018 - 06.2022
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Assisted in developing marketing materials geared towards increasing customer engagement levels across various channels.
- Participated in industry events and conferences as a representative of the company, strengthening professional networks while staying informed on emerging trends relevant to the role.
- Prepared engagement strategies for [Type] stakeholder groups utilizing key metrics.
- Developed data-driven workforce training and education solutions to support needs of [Type] business.
- Organized focus groups with internal business partners to build engagement teams.
- Implemented customized engagement plans tailored to individual client needs, delivering exceptional results.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
Talent Development Specialist
Banfield Pet Hospital
04.2018 - 06.2022
- Designed succession planning strategies to ensure organizational stability during periods of change or transition.
- Provided coaching and mentoring support to employees seeking personal and professional growth opportunities within the organization.
- Promoted a culture of continuous learning with the implementation of diverse and engaging training materials.
- Improved overall company productivity by assessing workforce skills and developing tailored learning solutions.
- Implemented feedback mechanisms for continuous improvement in program design and delivery methods.
- Streamlined onboarding processes for new hires, reducing time-to-productivity ratios significantly.
- Developed customized leadership programs to cultivate the next generation of company leaders.
- Enhanced employee performance by designing and implementing talent development programs.
- Evaluated employee competencies to identify skill gaps and provide targeted professional development opportunities.
- Increased employee retention through the creation of targeted training initiatives and career growth opportunities.
- Boosted team morale by introducing employee recognition programs, acknowledging standout performers.
- Spearheaded talent review processes, identifying high-potential employees for accelerated development opportunities.
- Championed diversity and inclusion initiatives, fostering an inclusive work environment for all employees.
- Established partnerships with external vendors for specialized training resources, expanding available learning options.
Program Manager Learning and Development
Banfield Pet Hospital
04.2018 - 06.2022
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Developed a library of instructional materials, ensuring consistency in messaging across all departments.
- Streamlined training process for new hires, accelerating time to productivity.
- Reduced training costs with the creation of efficient, targeted e-learning modules.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Implemented competency-based assessments to track skill development progress and measure overall success of learning initiatives.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Designed and delivered web-based, self-directed learning materials.
- Worked with vendors to customize courseware to accommodate business needs.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
Project Manager, PMO
Banfield Pet Hospital
04.2018 - 06.2022
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Facilitated collaboration between diverse teams to achieve common goals and drive project success.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Spearheaded process improvements that led to increased efficiency in project delivery timescales.
- Established a culture of accountability among team members by setting clear expectations and providing regular performance feedback.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Recognition Program Manager
Banfield Pet Hospital
04.2018 - 06.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Developed and maintained logistics workflows, procedures and reports.
- Participated in pilot tests and revised programs based on feedback and results.
Engagement Specialist
Banfield Pet Hospital
04.2018 - 06.2022
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
Diversity Operations Manager
Banfield Pet Hospital
06.2015 - 04.2018
- Served as an advisor on diversity-related matters during organizational restructuring processes.
- Developed and executed diversity initiatives, resulting in a more inclusive work environment.
- Conducted regular audits of company policies to ensure compliance with diversity standards and regulations.
- Collaborated with marketing teams to develop multicultural campaigns that showcased the company''s commitment to diversity.
- Enhanced employee engagement by incorporating diverse perspectives into decision-making processes.
- Worked closely with recruitment teams to attract diverse talent pools through targeted job postings and networking events.
- Implemented internal resource libraries aimed at educating staff about various aspects of inclusivity, cultural awareness, and unconscious bias.
- Improved workplace diversity by implementing inclusive hiring practices and conducting cultural sensitivity trainings.
- Advocated for policy changes that supported fair treatment of all employees regardless of their background or identity.
- Led workshops on unconscious bias, microaggressions, and allyship for all employees.
- Aligned corporate goals with industry best practices in terms of promoting equity and inclusion.
- Increased retention rates for diverse employees through mentorship programs and career advancement opportunities.
- Developed strategic partnerships with external organizations focused on advancing workforce diversity initiatives.
- Established a Diversity and Inclusion Council, fostering open communication between employees and management regarding workplace culture.
- Organized community outreach events to promote awareness of the company''s commitment to diversity and inclusion.
- Evaluated the success of implemented diversity programs using data-driven metrics, refining strategies as needed.
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
Human Resources Specialist
Mars INC
01.2012 - 06.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Talent Development Manager
Mars INC
01.2012 - 06.2015
- Managed a diverse portfolio of learning projects, optimizing resource allocation for maximum impact on business outcomes.
- Mitigated risks associated with turnover through targeted retention strategies focused on employee satisfaction and growth opportunities.
- Streamlined talent development processes through the introduction of digital tools and platforms for improved efficiency.
- Launched an innovative mentorship initiative, fostering knowledge transfer between experienced employees and newer team members.
HR Data Analyst
Mars INC
01.2012 - 06.2015
- Improved employee satisfaction survey results through the implementation of a comprehensive data-driven action plan.
- Streamlined HR reporting process by automating data extraction, analysis, and presentation tasks.
- Trained HR staff members on best practices for using analytics tools and interpreting results effectively for daily operations improvement.
- Enhanced HR data accuracy by implementing data validation processes and reviewing entries for consistency.
- Identified opportunities for cost savings within the department through an extensive audit of current processes and resource allocation models.
- Drove the implementation of HR technology solutions to optimize data management, reporting capabilities, and overall departmental efficiency.
- Enabled strategic workforce decisions by maintaining an accurate, up-to-date database of employee skills and competencies.
- Assisted management in developing competitive compensation packages by conducting extensive market research and benchmarking analyses.
- Contributed to diversity initiatives by analyzing demographic data and suggesting targeted recruitment strategies.
- Developed actionable insights to drive organizational improvements based on employee performance evaluation data analysis.
- Optimized workforce planning strategy by conducting thorough trend analysis and forecasting future needs.
- Facilitated change management processes through effective communication of insights derived from employee feedback data analysis.
- Increased efficiency in talent acquisition with the development of key performance indicators and metrics tracking systems.
- Collaborated with cross-functional teams to integrate HR analytics into broader business intelligence efforts.
- Supported HR team decision-making with consistent production of detailed analytical reports on various aspects of workforce management.
- Played a pivotal role in improving internal communication channels after conducting a comprehensive sentiment analysis study on employee feedback platforms.
- Assisted in reducing turnover rates by identifying patterns in exit interview data and recommending retention-focused actions.
- Streamlined payroll processing procedures, ensuring accurate compensation calculations while minimizing discrepancies across departments.
- Enhanced employee engagement levels through insightful analyses of factors influencing morale, job satisfaction, and productivity.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
HR Coordinator
Banfield Pet Hospital
01.2008 - 01.2012
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Timeline
Layoff
06.2022 - Current
Talent and Engagement Specialist
Banfield Pet Hospital
04.2018 - 06.2022
Talent Development Specialist
Banfield Pet Hospital
04.2018 - 06.2022
Program Manager Learning and Development
Banfield Pet Hospital
04.2018 - 06.2022
Project Manager, PMO
Banfield Pet Hospital
04.2018 - 06.2022
Recognition Program Manager
Banfield Pet Hospital
04.2018 - 06.2022
Engagement Specialist
Banfield Pet Hospital
04.2018 - 06.2022
Diversity Operations Manager
Banfield Pet Hospital
06.2015 - 04.2018
Human Resources Specialist
Mars INC
01.2012 - 06.2015
Talent Development Manager
Mars INC
01.2012 - 06.2015
HR Data Analyst
Mars INC
01.2012 - 06.2015
HR Coordinator
Banfield Pet Hospital
01.2008 - 01.2012
High School Diploma -
Penn Foster High School