Lyniece Eddins
Pittsburg,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at First Republic Bank through exceptional customer service and cash management. Skilled in creative thinking and goal planning, adept at fostering strong client relationships and maintaining compliance. Achieved significant improvements in service delivery by leveraging self-motivated nature and follow-up skills.
Overview
8
8
years of professional experience
Work History
Banker
First Republic Bank
01.2023 - 05.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
Courier
King Courier
11.2021 - 12.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Dispatcher
National Carrier Logistics
09.2018 - 10.2021
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Monitored vehicle locations to coordinate timely arrivals.
Dispatcher
Auto Elite Towing
08.2016 - 09.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
Education
Social Work
Los Medanos College
Pittsburg, CABalboa High School
San Francisco, CA06.2002
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Goal Planning
- Self-motivated nature
- Follow-up skills
Timeline
Banker
First Republic Bank
01.2023 - 05.2024
Courier
King Courier
11.2021 - 12.2022
Dispatcher
National Carrier Logistics
09.2018 - 10.2021
Dispatcher
Auto Elite Towing
08.2016 - 09.2018
Social Work
Los Medanos College
Balboa High School