Lynisa Manor
Little Rock,AR
Summary
Dynamic and attentive Personal Banking Specialist, specializing in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Personal Banking Specialist
Armor Bank
07.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex banking issues.
- Improved efficiency in daily transactions by streamlining the account opening process for new clients.
- Boosted sales of financial products and services through personalized recommendations tailored to individual client needs.
- Provided exceptional customer service, resulting in increased customer retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of banking regulations, policies, procedures, ensuring accurate information dissemination to clients at all times.
Senior Leasing Specialist
RReaf Residential
04.2021 - 07.2022
- Marketing property online and hosting resident retention events
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments and prepared leases.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Held high approval rating and maintained customer loyalty with top-notch service.
Independent Contractor - Personal Shopper
Instacart
06.2020 - 04.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Receptionist
Hounds Lounge
07.2019 - 06.2020
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Brand Associate - Main Cashier
Old Navy
05.2018 - 07.2019
- Maintain a neat, clean, organized and safe shopping environment for customers
- Take initiative, anticipate needs, and solve problems quickly and efficiently
- Engage in genuine conversation while completing cashwrap transaction processes quickly and accurately
- Helped customers complete purchases, locate items and join reward programs.
- Alleviated customer service needs with policy-appropriate solutions.
- Received and processed customer payments.
AssistantTeacher
Chenal Valley Montessori School
03.2017 - 05.2019
- Work to assist lead teachers in a variety of functions, including observing, supervising and disciplining children, organizational duties, and optimizing the learning and play environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe environment.
Education
Bachelor of Science - Business Administration
Arkansas State University
Jonesboro, AR05.2025
Skills
- Interpersonal
- Adaptable
- Attentive to Detail
- Exceptional Customer Service
- Organizational
- Multi-Tasking
- Social Media Outreach
- Problem-Solving
- Cash Handling
- Delinquency Monitoring
- Team Collaboration
- Maintaining Closing Ratios
- Client Rapport-Building
- Client Acquisition and Retention
- Financial Planning
- Portfolio Management
- Banking Policies and Procedures
- Financial Services
- Branch operations
Timeline
Personal Banking Specialist
Armor Bank
07.2022 - Current
Senior Leasing Specialist
RReaf Residential
04.2021 - 07.2022
Independent Contractor - Personal Shopper
Instacart
06.2020 - 04.2021
Receptionist
Hounds Lounge
07.2019 - 06.2020
Brand Associate - Main Cashier
Old Navy
05.2018 - 07.2019
AssistantTeacher
Chenal Valley Montessori School
03.2017 - 05.2019
Bachelor of Science - Business Administration
Arkansas State University