Lynise James
New York,NY
Overview
8
8
years of professional experience
Work History
Product Program Manager
Girl Scouts Of Nassau County
Garden City, NY
02.2023 - Current
- Designed, developed, led, implemented, and participated in 5 product program pre-program kickoff and reward events
- Recruited, trained, and placed 30+ product program volunteers into various roles
- Used company-specific database software, internet, spreadsheet & word processing software to evaluate 1000+ rewards and purchases
- Resolved 1000+ customer inquiries, questions, and concerns to offer quality service and consistently meet performance benchmarks consistently.
Facilitator Experience Training Fellow
Klatch USA
, CA
06.2022 - 12.2022
- Exploring problem solving techniques by completing simulations for web-based (Klatch) facilitator and user applications
- Product planning and management for 90 minute pre-workshop info-session feature on Klatch website
- Organized effective training materials such as templates, videos, graphics and other educational material
- Trained 20+ corporate customers through onboarding by hosting orientation sessions
Regents Tutoring Program Manager
Research and Service High School
Brooklyn, NY
12.2018 - 08.2022
- Created and implemented individual lesson plans for 35+ students, based on student learning styles and modifications
- Coached 20+ tutors in study skills, note-taking, organization, and time management using Jira agile management software
- Trained 20+ tutors for best practices resulting in an increase of Regents exam scores over 65 by 35%
- Synthesized tutoring data based on evaluations and performance tracking as outlined in the Danielson Framework
Technology Manager
Research and Service High School
Brooklyn, NY
09.2019 - 01.2022
- Implemented Nearpod, Castle Learning, Google Classroom, Schoology, ClassDojo, iReady, Khan Academy, and BrainPop in 12 classrooms and trained 8 educators on its usage
- Responded to assistance requests from 95% of users and directed basic troubleshooting tasks for Nearpod, Castle Learning, Google Classroom, Schoology, ClassDojo, iReady, Khan Academy, BrainPop
- Maintained networks for 70% of student laptops to assure operation during testing
Community Program Manager
Boys And Girls High School
Brooklyn, NY
09.2015 - 08.2019
- Established workshop-based initiative, called INSYNC, that increased parental engagement by 35%
- Created and managed the lifecycle of an attendance initiative (Keep it 100) that increased classroom attendance by 60%
- Analyzed attendance trends and coordinated 70+ parent conferences and home visits to guarantee student success
- Planned, directed, and evaluated 8+ student support staff activities within the school community
- Communicated across internal and external teams to manage schedules, tasks and deliverables using Slack and Asana
Education
Ph.D. - Educational Management- Organizational Leadership
Hampton University
Hampton, VA05.2024
Master of Arts - Students With Disabilities
Hunter College of The City University of New York
New York, NY06.2017
Bachelor of Science - Political Science
SUNY Buffalo State
Buffalo, NY05.2014
Skills
- Planning & Organizing, Verbal and Written Communication, Program Management, Data Analysis (SPSS), State Testing Support, Performance Evaluations, Program Monitoring and Tracking, Orientation and Onboarding
- Jira, Asana, Miro, Smartsheet, Slack, Jotform, SalesForce, WuFoo
- Google Suite/Mircosoft Office (Excel, Word, PPNT)
SOFTWARE: Nearpod, Castle Learning, Google Classroom, Schoology, ClassDojo, iReady, Khan Academy, BrainPop
Timeline
Product Program Manager
Girl Scouts Of Nassau County
02.2023 - Current
Facilitator Experience Training Fellow
Klatch USA
06.2022 - 12.2022
Technology Manager
Research and Service High School
09.2019 - 01.2022
Regents Tutoring Program Manager
Research and Service High School
12.2018 - 08.2022
Community Program Manager
Boys And Girls High School
09.2015 - 08.2019
Ph.D. - Educational Management- Organizational Leadership
Hampton University
Master of Arts - Students With Disabilities
Hunter College of The City University of New York
Bachelor of Science - Political Science
SUNY Buffalo State