Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lynise Sims

Akron

Summary

Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.

Overview

27
27
years of professional experience

Work History

Senior Customer Service Representative

Lincare/Health Care Solutions
06.1998 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Processed, scheduled and executed customer orders for new and established customers.

Education

High School Diploma -

Kenmore High School
Akron, OH
06-1992

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Credit card processing
  • Representative training
  • Customer service
  • Customer data confidentiality
  • Remote office availability
  • MS office
  • Data entry

Languages

English
Professional Working

Timeline

Senior Customer Service Representative

Lincare/Health Care Solutions
06.1998 - Current

High School Diploma -

Kenmore High School

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Lynise Sims