Summary
Overview
Work History
Education
Skills
Timeline
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Lynise Snell

Fredericksburg,Virginia

Summary

Responsive Customer Service, always looking for something to do, and great with adapting to new environments also possessing outstanding mathematical abilities paired with first-rate customer service and disbursing money in finical institution and other establishments. Focused on exceeding expectations and building customer loyalty. Also great with people and love to help others with any problems if to my abilities to do so.

Overview

2
2
years of professional experience

Work History

Coustomer Service

Mc Donalds
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers promptly and responded to questions.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.


Hospitality Worker

Chick-fil-A
01.2022 - 09.2022
  • Identified and resolved customer complaints concerning food or lodging.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Acknowledged outstanding staff performance to boost morale.
  • Sourced quality vendors to consistently reach highest care standards.
  • Trained newly hired employees regarding company policies and procedures.
  • Greeted guest and visitors upon arrival and determined how to be of assistance.
  • Always had a smile and proper manners towards guest that approached the restaurant.

Customer Service Cashier

Mc Donalds
08.2021 - 01.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.


Education

High School Diploma -

Germanna Community College
Fredericksburg, VA
06.2024

Skills

  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Sales and Promotions
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Organized
  • Quick past learner
  • Money Management
  • Merchandise restocking
  • Organized
  • Financial overage analysis

Timeline

Coustomer Service

Mc Donalds
01.2022 - Current

Hospitality Worker

Chick-fil-A
01.2022 - 09.2022

Customer Service Cashier

Mc Donalds
08.2021 - 01.2022

High School Diploma -

Germanna Community College

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Lynise Snell