Professional Summary
Overview
Work History
Education
Skills
Timeline

Lynita Albright

Professional Development
Springfield,TN
11
years of professional experience

Customer-focused professional with 7+ years of experience supporting clients, resolving account issues, processing case reviews, and maintaining accurate records in government, insurance, and military environments. Proven ability to work independently, communicate effectively in remote settings, and deliver exceptional customer experiences while maintaining accuracy and attention to detail.

Work History

Self-development

2 Years 10 Months
Professional Development | 10.2023 - Current
  • Actively searching for a job that match personal aspirations and provide suitable work-life balance.
  • Directed family management during career pause, focusing on continuous learning and professional growth initiatives.

Remote Customer Support Specialist

2 Years
Symmetry Financial | 10.2021 - 10.2023
  • Supported families in selecting appropriate insurance coverage to ensure their financial security.
  • Collaborated with team members to strategize effective sales approaches.

Benefit Auditor

1 Year 7 Months
TN Dept of Labor | 08.2021 - 03.2023
  • Managed multiple accounts, negotiated pay agreements and settlements according to policy.
  • Assisted customers with next step in company collection process.

Medical Logistics SPC

8 Years
US Army Reserves | 03.2015 - 03.2023
  • Managed inventory and property to ensure army readiness.
  • Obtained leadership skills to work independently and collaboratively in a team environment.

UI Specialist 2

5 Years 5 Months
TN Dept of Labor | 03.2016 - 08.2021
  • Assisted auditors with daily account reviews, ensured quality and accuracy of collection process.
  • Operated phone and assisted customers with account payments.

Education

General Education Development

IL Community College Board | Chicago, IL | 05.2013

Skills

Customer service
Retail inventory management
Remote communications
Effective problem resolution
Collaborative teamwork
Time management
Data entry
Attentive listening
Attention to detail
Trustworthy and diligent
Approachable demeanor
Problem resolution

Timeline

Self-development

Professional Development
10.2023 - CurrentRead More

Remote Customer Support Specialist

Symmetry Financial
10.2021 - 10.2023Read More

Benefit Auditor

TN Dept of Labor
08.2021 - 03.2023Read More

UI Specialist 2

TN Dept of Labor
03.2016 - 08.2021Read More

Medical Logistics SPC

US Army Reserves
03.2015 - 03.2023Read More

IL Community College Board

General Education Development
Read More
Lynita Albright