Customer-focused professional with 7+ years of experience supporting clients, resolving account issues, processing case reviews, and maintaining accurate records in government, insurance, and military environments. Proven ability to work independently, communicate effectively in remote settings, and deliver exceptional customer experiences while maintaining accuracy and attention to detail.
Work History
Self-development
2 Years 10 Months
Professional Development | 10.2023 - Current
Actively searching for a job that match personal aspirations and provide suitable work-life balance.
Directed family management during career pause, focusing on continuous learning and professional growth initiatives.
Remote Customer Support Specialist
2 Years
Symmetry Financial | 10.2021 - 10.2023
Supported families in selecting appropriate insurance coverage to ensure their financial security.
Collaborated with team members to strategize effective sales approaches.
Benefit Auditor
1 Year 7 Months
TN Dept of Labor | 08.2021 - 03.2023
Managed multiple accounts, negotiated pay agreements and settlements according to policy.
Assisted customers with next step in company collection process.
Medical Logistics SPC
8 Years
US Army Reserves | 03.2015 - 03.2023
Managed inventory and property to ensure army readiness.
Obtained leadership skills to work independently and collaboratively in a team environment.
UI Specialist 2
5 Years 5 Months
TN Dept of Labor | 03.2016 - 08.2021
Assisted auditors with daily account reviews, ensured quality and accuracy of collection process.
Operated phone and assisted customers with account payments.
Education
General Education Development
IL Community College Board | Chicago, IL | 05.2013
Senior Business Development Manager
Engineer, Senior Business Development Manager at Muhammed HassanSenior Business Development Manager
Engineer, Senior Business Development Manager at Muhammed Hassan