Lynjaé Scott
Los Angeles,CA
Summary
Accomplished Accounts Receivable/Collections Manager with 7 years of finance/accounting expertise. Adeptly led teams of up to 12 AR specialists to consistently exceed collection targets and nurture excellence. Recognized for meticulous audit management and strategic planning, optimizing collections efficiency, cash flow, and revenue growth. Innovated standardized communication protocols for enduring customer relationships. Proficient in data-driven insights for cross-functional collaborations. Committed to continuous learning, refining leadership skills through industry-responsive training. My approach prioritizes innovation, process optimization, and unwavering dedication to elevating teams and organizations.
Overview
9
9
years of professional experience
Work History
Tax Specialist
Freelance
03.2020 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared US, multistate, and international tax returns for business clients.
- Assessed client tax situations to determine best filing options.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Identified potential audit red flags to minimize risk of IRS audits.
Volunteer Nonprofit Executive
Homies Helpin' Homeless
10.2019 - Current
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Government Contracting
- Fundraising
- Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
- Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
- Secured significant funding through effective grant writing, increasing the organization''s capacity to serve its constituents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated partnership opportunities critically by assessing alignment between potential collaborators'' missions/values/goals with those of our own organization.
Grant Writer
Freelance
03.2019 - Current
- Promoted transparency in the grantmaking process by maintaining accurate records in the organization''s grants database.
- Increased awarded grants by identifying new funding opportunities and cultivating relationships with potential funders.
- Communicated with customer representatives for feedback and distribution.
- Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
Accounts Receivable Manager
Dutchie
07.2022 - 06.2023
- Led a high-performing team of 10 AR specialists, overseeing comprehensive collections operations.
- Spearheaded internal and external audits, ensuring meticulous compliance with regulatory standards.
- Developed and executed strategic plans, optimizing collections efficiency and enhancing cash flow.
- Implemented standardized communication scripts, elevating customer interactions and rapport.
- Collaborated cross-functionally to identify upselling opportunities, driving revenue growth.
- Utilized data analysis to provide actionable insights, guiding informed decision-making.
- Initiated process enhancements that streamlined operations and reduced outstanding balances.
- Resolved intricate customer cases, optimizing debt recovery rates and bolstering satisfaction.
- Participated in leadership training programs, refining management skills and adapting to industry trends.
Collections Manager
Five9_inc
09.2020 - 05.2022
- Managed a team of 8 AR specialists, overseeing collections strategies and performance.
- Ensured audit readiness through meticulous recordkeeping and process adherence.
- Collaborated with IT department to implement a new collections software, boosting efficiency.
- Led team training sessions, enhancing customer engagement and dispute resolution.
- Analyzed customer payment trends, informing credit policy adjustments.
- Developed and delivered comprehensive reports to senior management, offering insights into team performance.
Collections Manager
Bank of the West
08.2018 - 06.2020
- Directed a team of 12 AR specialists, optimizing collections workflows and strategies.
- Successfully managed external audit procedures, maintaining zero regulatory violations.
- Enhanced team efficiency through automation implementation and process streamlining.
- Developed and maintained relationships with key clients, resolving escalated issues promptly.
- Collaborated with finance department to streamline invoice reconciliation processes.
- Analyzed delinquency trends and implemented proactive measures to minimize overdue accounts.
Loan Adjuster/Collections Specialist
Wells Fargo
01.2015 - 08.2018
- Ensured audit readiness through meticulous recordkeeping and process adherence.
- Managed a diverse portfolio of loans, ensuring accurate tracking and timely resolution of issues.
- Identified opportunities for process improvements, leading to increased efficiency in the Loan Adjustment department.
- Collaborated with IT department to implement a new collections software, boosting efficiency.
- Led team training sessions, enhancing customer engagement and dispute resolution.
- Analyzed customer payment trends, informing credit policy adjustments.
- Developed and delivered comprehensive reports to senior management, offering insights into team performance.
- SBA Loans 7(a) and 504
Education
Bachelor of Science - Accounting and Finance
Southern New Hampshire University
Hooksett, NHSkills
- Report Reviewing
- Invoice Statements
- Deposit Verification
- Team Leadership
- Auditing and Compliance
- Strategic Planning
- Process Optimization
- Customer Relationship Management
- Data Analysis and Insights
- Communication Excellence
- Cross-Functional Collaboration
- Professional Development
- Financial Industry Trends
- Microsoft Office
- Tesorio
- Salesforce
- Zuora
- Slack
- Tableau
- Oracle
- Netsuite
Timeline
Accounts Receivable Manager
Dutchie
07.2022 - 06.2023
Collections Manager
Five9_inc
09.2020 - 05.2022
Tax Specialist
Freelance
03.2020 - Current
Volunteer Nonprofit Executive
Homies Helpin' Homeless
10.2019 - Current
Grant Writer
Freelance
03.2019 - Current
Collections Manager
Bank of the West
08.2018 - 06.2020
Loan Adjuster/Collections Specialist
Wells Fargo
01.2015 - 08.2018
Bachelor of Science - Accounting and Finance
Southern New Hampshire University