Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lynlee Selman

Lynlee Selman

Irmo,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contractor

Live Ops
Irmo, SC
08.2023 - Current
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Provided customer service support to clients.
  • Provided customer service regarding payment processing issues.
  • Completed training courses on customer service techniques.
  • Managed customer service inquiries and complaints.
  • Provided customer service and resolved customer complaints.
  • Assisted in troubleshooting escalated customer service issues.
  • Managed customer service inquiries, complaints, escalations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.

Amazon Flex

Amazon
10.2019 - Current
  • Delivered packages promptly while complying with traffic laws and regulations.
  • Maintained accurate records of hours worked, mileage, fuel expenses, and delivery details.
  • Communicated with dispatch personnel for daily route instructions and delivery updates.
  • Adhered to company policies for package handling and delivery procedures.
  • Recorded deliveries and documented customer interactions accurately.
  • Exhibited professionalism and a positive attitude during customer interactions.
  • Utilized effective time management to ensure completion of all scheduled deliveries.
  • Ensured confidentiality and security of all delivered packages.

Customer Care Representative

Victoria Secret
Reynoldsburg, OH
10.2022 - 08.2023
  • Identified upselling opportunities for additional services during customer interactions.
  • Maintained comprehensive knowledge of company products, services, and promotions.
  • Documented all customer interactions, transactions, feedback, and complaints in detail.
  • Assisted customers in navigating website features to find information or products.
  • Responded promptly to customer inquiries and resolved complaints to enhance loyalty.
  • Evaluated processes to drive improvements that enhanced customer experience.
  • Collaborated with cross-functional teams to implement effective solutions for customer issues.
  • Recorded details of inquiries and transactions to ensure accuracy in customer records.

Education

Bachelor of Arts - Criminal Justice

University of Arizona Global Campus
Chandler, AZ
12-2022

Skills

  • Client service excellence
  • Transaction management and problem-solving
  • Operational efficiency and scheduling
  • Collaborative teamwork across functions
  • Relationship management with customers
  • Flexibility in dynamic environments
  • Administrative assistance and travel coordination
  • Proficient in computer applications
  • Logistics management and sales enhancement

Certification

  • Certified Nursing Aide
  • Medical Coding and Billing

Timeline

Contractor

Live Ops
08.2023 - Current

Customer Care Representative

Victoria Secret
10.2022 - 08.2023

Amazon Flex

Amazon
10.2019 - Current

Bachelor of Arts - Criminal Justice

University of Arizona Global Campus

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