Summary
Overview
Work History
Education
Skills
Software
Timeline

Lynley Todd

Alvin,TX

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

22
22
years of professional experience

Work History

Branch Manager

Bayou Forming, Inc.
08.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Office Manager

Bayou Forming, Inc
03.2002 - 08.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Education

High School Diploma -

Antelope High School, Antelope, CA
05.2000

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Team Supervision
  • Relationship building and management
  • Client Relationship Management
  • Verbal/written communication
  • Staff Management
  • Operations Management
  • Decision-Making

Software

Microsoft Suite

Avontus

Quickbooks

Adobe

Oracle

Timeline

Branch Manager - Bayou Forming, Inc.
08.2023 - Current
Office Manager - Bayou Forming, Inc
03.2002 - 08.2023
Antelope High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Lynley Todd