Lynn Alexander
Jasper,AL
Summary
Appliance Sales Specialist promotes positive customer shopping experience by delivering quality service while maintaining organized and safe store stocked with household appliances customers need. Expertly presents, demonstrates and explains specifications and features with goal of closing sale. Offers exemplary consultative services while achieving required sales goals or metrics.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Appliance Sales Specialist
The Home Depot
06.2023 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
- Mastered various point-of-sale systems, enabling efficient transaction processing and accurate recordkeeping.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
- Maintained product knowledge to assist and educate customers on options available.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Specialist
Spectrum
03.2020 - 05.2023
- Consulted with businesses to supply accurate product and service information.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Achieved or exceeded company-defined sales quotas.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Advised, sold and configured [Type] products in single and multiple transactions, averaging $[Amount] in sales.
- Interacted with approximately [Number] customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Motivated and trained [Number] team members to meet and exceed sales goals through positive reinforcement.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections [Number]%.
Security Officer
Allied Universal Security Services, Systems and Solutions
02.2020 - 03.2021
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Examined doors, windows and gates to verify security.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Issued access cards to authorized personnel to monitor access points.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Sales Manager
Aaron's Sales and Lease
09.2013 - 07.2019
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Communicated product quality and market comparisons by creating sales presentations.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized promotional events and interacted with community to increase sales volume.
Sales Representative
RadioShack
06.2012 - 09.2013
- Prioritized helping customers over completing other routine tasks in store.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Expanded customer base through cold calling, networking, and relationship building.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Monitored customers for signs of security concerns and escalated issues to management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Associate
Walmart
08.2006 - 04.2012
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Worked varied hours to meet seasonal and business needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed customer relations through communication and helpful interactions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created promotional materials to advertise products and services.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Food World
06.2004 - 08.2006
- Set up new sales displays each week with fresh merchandise.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma -
Skills
- Customer Service (10 years)
- Sales (10 years)
- Salesforce
- Inventory Management
- Account Management
- Cold Calling
- Data Entry
- Sales Management
- Security
- Pricing
- Sales
- Retail sales
- Product demos
- Cash handling
- Cash register
- Customer service
- Sales management
- Mobile devices
- Cold calling
- Fraud prevention and detection
- English
- Front desk
- Account management
- Customer relationship management
- 5G
- Item Ticketing and Pricing
- Repair Cost Estimation
- Team Supervision
- Relationship Building
- Team Leadership
- Product line knowledge
- Honest and Dependable
- Store Policies and Procedures
- Creative Thinking
- Special Order Coordination
- Customer Service
- Merchandise Rentals
- Inventory and Stocking
- Strong Communication and Interpersonal Skills
- Cross-selling abilities
- Goal-Driven
- Register Opening and Closing
- Product Demonstration
- Delivery Coordination
- Service Contracts
- Flexible Hours
- Meeting Sales Goals
- Attention to Detail
- Inventory Oversight
- Ability to Lift 40 pounds
- Loss Prevention
- Product Merchandising
- Customer Needs Assessment
- Merchandise Receiving and Handling
- Deal Closing
- Security Practices
- Friendly and Helpful
- Product and Service Sales
- Exceeding Customer Expectations
- Adaptable and Flexible
- Payment Processing
- Organization
- Merchandising and Display
- Purchase Packaging
- Cash Register Operation
- Display Maintenance
- Engaging with Diverse Customers
- Excellent Written and Verbal Communication
- Product Knowledge
- Sales and Promotions
- Store Organization
- Merchandise Recommendations
- Sales strategy development
- Retail Metrics and Goals
- Sales Records Management
- Retail Merchandising
- Computer Proficiency and Microsoft Office
- Safety and Cleanliness Standards
- Customer Assistance
- POS Software
- Store Opening and Closing
- Sales assistance
- Decision-Making
- Cash Drawer Management
- Product Demonstrations
- Basic Mathematics
- Cash Handling
- Documentation And Reporting
Certification
Driver's License
Timeline
Appliance Sales Specialist
The Home Depot
06.2023 - Current
Sales Specialist
Spectrum
03.2020 - 05.2023
Security Officer
Allied Universal Security Services, Systems and Solutions
02.2020 - 03.2021
Sales Manager
Aaron's Sales and Lease
09.2013 - 07.2019
Sales Representative
RadioShack
06.2012 - 09.2013
Associate
Walmart
08.2006 - 04.2012
Cashier
Food World
06.2004 - 08.2006