Lynn Allgood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, utilizing interpersonal, time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Telecommunicator
Emergency 911 Communications
09.2016 - Current
- Fields stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch
- Knowledge of public safety standards, make swift actions and decisions while maintaining stress, multitasking, utilize critical thinking skills to allocate resources.
- Record and track emergency requests utilizing computer-aided dispatch systems, read system maps caller information, and documented details in system.
- Follow established protocols for professional handling of emergency situations while offering friendly and efficient service to caller, handling challenging situations with ease.
- Monitor Police, Fire, and EMS radios to provide assistance to responding personnel and relaying the latest information to first responders via radio responses, telephone, or other electronic means.
- Operate computers connected to OSSI CAD system, Harris Radio System, DCI, NCIC, RMS and Intrado Phone System
- Assisted Onslow County and Carteret County with answering 911 calls, distributing radios to responders, creating and maintaining radio logs and supplies log for staging location after Hurricane Florence.
- Responsible for completing continuing education classes and maintaining EMD, EPD, EFD,CPR, and DCI Certifications
- Received Senior Telecommunicator status in September of 2019.
911 Assistant Shift Supervisor
Office Of Emergency Services
10.2015 - 09.2016
- Maintained safe and clean work environment while complying and enforcing procedures and regulations.
- Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.
- Maintained focus during busy times in order to allocate tasks to keep operations running smoothly and employees focused.
- Established schedules and assignments for 6 staff members to enhance organizational efficiency.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Telecommunicator I
Office Of Emergency Services
07.2012 - 10.2015
- Receive public emergency and non-emergency calls, assess the emergency request and make quick decisions in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Monitored Police and Fire radios to provide the latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Completed APCO Telecommunicator I Class
- Operated a computer terminal connected to Tiberon CAD System, Intrado Phone System, Harris Radio System, DCI, NCIC and other local databases
EMT-Basic
Tarheel Medical Transport
07.2011 - 04.2012
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
EMT-Basic
Johnston Ambulance Service
04.2008 - 07.2011
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Transported patients to and from medical facilities and provided transportation to follow-up appointments.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with local hospital and facility staff, family and patients to facilitate efficient patient care
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Responsible for maintaining office supplies and equipment, medical supplies on the Ambulances, and in the supply room required by NCOEMS and Pitt County
Patient Financial Services Consultant
Outsource Receivable Services
08.2004 - 04.2008
- Researched billing errors and discrepancies to initiate corrective action on accounts 90 days and older.
- Reviewed self-pay accounts to determine if all collection efforts have been exhausted
- Request missing patient information from facilities or by contacting patients
- Utilized hospital systems or approved vendors to research and obtain/verify patient demographic information.
- Entered client details and notes into system for interdepartmental access and review.
- Skilled in entering data, calculating items for processing, input of data into computer systems, and using filing systems
- Ability to analyze problems, make informed decisions, and provide feedback to management on strategy for efficient solution
- Ability to operate office equipment, knowledge in applying mathematical tools and methods for routine calculations
Education
No Degree - Business Administration
Wilson Community College
Wilson, NCBachelor of Science - Emergency & Disaster Management
Western Carolina University
Cullowhee, NC01.2012
Associate of Applied Science - Emergency Preparedness Technology
Wayne Community College
Goldsboro, NC01.2010
Skills
- Call Center Operations
- Customer Service
- Attention to Detail
- Continuous Learning
- Computer-Aided Dispatching
- Computer Skills
- Data Entry
- Map Reading Skills
- Organizational Skills
- Active Listening
- Reporting and Documentation
- Multitasking Abilities
Volunteer Experience
- Sanoca Volunteer Fire Department: First Responder ◆ Fire Fighter ◆ Board Member
- Wilson County Rescue Squad: EMT-Basic ◆ Squad Member of the Year 2012
- Elm City Ems: EMT-Basic
- State Medical Assistance Team: EHPC Division ◆ Two deployments to Cherry Point Air Show to provide medical and communication services
References
- Gary Mark Tillman, Wayne County Emergency Management Coordinator, 919-223-0081
- Tommy Burns, Carteret County Manager, 910-658-7107
- Holly Bennet, Johnston County 911 D-Shift Supervisor, 919-628-9894
- Briana Norris, Johnston County Sheriff's Office, 919-464-8089
- Deanna Pender, Former Co-worker and Friend, 919-648-3607
Certification
- Certified Emergency Police Dispatcher with Honors, IAED - April 2022
- Certified Emergency Fire Dispatcher with Honers, IAED - April 2022
- Certified Emergency Medical Dispatcher with Honors, IAED - April 2022
- DCI Modules 1, 2, 3 - January 2023
- Basic Life Support CPR and AED, American Heart Association - March, 2023
Timeline
Senior Telecommunicator
Emergency 911 Communications
09.2016 - Current
911 Assistant Shift Supervisor
Office Of Emergency Services
10.2015 - 09.2016
Telecommunicator I
Office Of Emergency Services
07.2012 - 10.2015
EMT-Basic
Tarheel Medical Transport
07.2011 - 04.2012
EMT-Basic
Johnston Ambulance Service
04.2008 - 07.2011
Patient Financial Services Consultant
Outsource Receivable Services
08.2004 - 04.2008
No Degree - Business Administration
Wilson Community College
Bachelor of Science - Emergency & Disaster Management
Western Carolina University
Associate of Applied Science - Emergency Preparedness Technology
Wayne Community College
- Certified Emergency Police Dispatcher with Honors, IAED - April 2022
- Certified Emergency Fire Dispatcher with Honers, IAED - April 2022
- Certified Emergency Medical Dispatcher with Honors, IAED - April 2022
- DCI Modules 1, 2, 3 - January 2023
- Basic Life Support CPR and AED, American Heart Association - March, 2023
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