Skilled Interviewer with exceptional patience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.
Overview
35
35
years of professional experience
Work History
Telephone Survey Taker
Widener -Burrows & Associates, INC
09.2021 - 05.2022
Managed multiple simultaneous surveys while maintaining strict deadlines and quality standards across all projects.
Developed tailored questionnaires, enabling targeted data collection for specific research aims.
Improved data accuracy through rigorous quality control measures while conducting surveys.
Streamlined the survey-taking process to increase participant engagement and overall satisfaction.
Increased survey completion rate with clear communication and effective rapport-building skills.
Identified trends in responses, providing valuable insights for future research projects.
Utilized various survey platforms, ensuring accessibility and ease of use for respondents.
Conducted phone interviews to assess candidates based in remote locations.
Entered responses from survey participants into internal database.
Consulted with clients to identify survey needs and specific requirements.
Effectively communicated complex concepts during interviews, leading to richer insights from participants.
Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
Conducted in-depth interviews and focus groups for comprehensive data collection.
Secretary
Prince George County Public Schools
05.1987 - 01.2001
Typing, receiving telephone calls and personal callers, answering inquiries, preparing routing correspondence, maintaining appointments, processing mail and controlling inventory of office supplies.
Maintained daily report documents, memos and invoices.
Maintained electronic filing systems and categorized documents.
Established administrative work procedures to track staff's daily tasks.
Reviews correspondence, reports and other papers prepared for superior’s signature to assure conformance with administrative instructions and requirements;
Assures the timely completion of correspondence and reports to determine the status and progress of special projects; liaison with other departments;
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD
05.1976
Skills
Confidence building
Report Preparation
Questionnaire building
Feedback collection
Telephone Etiquette
Interviewing Clients
Meeting deadlines
Data Collection
Inbound and outbound calls
Social Perceptiveness
Timeline
Telephone Survey Taker
Widener -Burrows & Associates, INC
09.2021 - 05.2022
Secretary
Prince George County Public Schools
05.1987 - 01.2001
High School Diploma -
Fairmont Heights High School
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