Lynn Andrews
Angola,NY
Summary
Highly-motivated and organized employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Practice Manager
UBMD Orthopaedics & Sports Medicine
Buffalo, NY
10/26/12 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted with development of regulatory compliance systems.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Explained policies, procedures and services to patients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained financial records, including billing and accounts receivable and payable.
- Answered 75 calls per shift to assist with customer questions and concerns.
Office Billing Manager
ANGOLA PHYSICAL THERAPY
Angola, NY
12.2007 - 10.2012
- Conducted insurance verification and pre-authorization, coded office procedures and managed patient charts.
- Created monthly reports for upper management analyzing revenue trends, customer payment patterns, and billing discrepancies.
- Generated weekly aging reports detailing delinquent accounts receivable balances owed by customers.
- Ensured compliance with federal, state, and local laws governing the billing process.
- Provided guidance and support to staff members as needed on complex issues related to accounts receivables.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed billing calendar and scheduled claims for payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
PATRICK SCOTT DDS,MD.
Orchard Park, NY
10.1999 - 12.2007
- Administered payroll and maintained proper documentation of employee personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Used judgment and initiative in handling confidential matters and requests.
- Provided training to new hires on office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education
Associate of Applied Science - Surgical Technology
Trocaire College
Buffalo, NY05-1995
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Genesee Community College
Batavia, NY05-1990
Skills
- Workflow Management
- Continuous Improvement
- HIPAA and OSHA Regulations
- Client Consulting
- Staff Management
- Managing Medical Practices
- Schedule Management
Timeline
Office Billing Manager
ANGOLA PHYSICAL THERAPY
12.2007 - 10.2012
Office Manager
PATRICK SCOTT DDS,MD.
10.1999 - 12.2007
Practice Manager
UBMD Orthopaedics & Sports Medicine
10/26/12 - Current
Associate of Applied Science - Surgical Technology
Trocaire College
Associate of Applied Science - Hotel, Motel, And Restaurant Management
Genesee Community College
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