Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Generic
Lynn Arocho

Lynn Arocho

General Labor/Customer Services
Reading,PA

Summary

Equipped with strong and proven record of problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Willingness to travel and adapt to scheduling changes to meet the needs in an ever changing world.

Overview

29
29
years of professional experience

Work History

Uber Partner

Uber
04.2024 - 01.2026
  • Elevated customer satisfaction by consistently offering professional and timely service as Uber Partner.
  • Enhanced passenger experience through friendly and attentive communication.
  • Ensured comfort and satisfaction for passengers with specific requirements.
  • Leveraged technology to manage ride requests efficiently.
  • Refined ability to manage time effectively for consistent on-time transportation services.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.

Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.

Managed challenging situations cal

  • Prioritized safety protocols for rides and ensured adherence to community guidelines.mly, addressing any conflicts or issues that arose during rides.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Customer Business Consultant

Verizon Communications Inc
10.1999 - 09.2006
  • Increased customer satisfaction through prompt resolution of complex issues.
  • Facilitated favorable outcomes by effectively negotiating client agreements.
  • Collaborated with cross-functional teams to develop innovative solutions tailored to clients'' needs.
  • Participated in events to remain current with industry developments and grow professional network.
  • Evaluated financial ratios and advised on strategic decisions.
  • Assisted clients in understanding their specific challenges and provided tailored solutions for overcoming them.
  • Identified areas of improvement within existing accounts, proposing actionable recommendations that led to upselling opportunities.
  • Communicated financial information to individuals and business owners with varying degrees of financial knowledge.
  • Optimized client relationships by consistently providing personalized assistance and expert advice.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

Student Loans Resolutions

Allied Bond
07.1997 - 10.1999
  • Contributed to group initiatives to deliver professional results.
  • Managed interactions with customers apprehensive about potential defaults.
  • Executed offline tracing methods to establish communication with customers missing valid contact data.
  • Consistently delivered top results in a goal-oriented compensation framework.
  • Worked nights and weekends to accommodate customers in various time zones.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

High School Diploma - General Studies

Cardinal Dougherty High School
Philadelphia, PA
06.1989

Skills

Self Motivated

Interests

Gardening

Cooking

Medical and Dietary Herbalism

Helping others

Additional Information

In April of 2006 I became permanently disabled by a TBI that left me unable to perform the highly cerebral functions necessary to my position at Verizon and in September of that same year my career with them ended.


Due to the large discrepancy in my work history, I felt an explanation was needed on my part and justifiably on the part of any prospective employer.


Now medically able, though more limited, I am eager to fully re-enter the job force. Having learned through my brief stay at Uber that I am still able to be a functional and hopefully positive member of our society.

Timeline

Uber Partner

Uber
04.2024 - 01.2026

Customer Business Consultant

Verizon Communications Inc
10.1999 - 09.2006

Student Loans Resolutions

Allied Bond
07.1997 - 10.1999

High School Diploma - General Studies

Cardinal Dougherty High School
Lynn ArochoGeneral Labor/Customer Services