LYNN Allegra
Liverpool,PA
Summary
Healthcare professional with 8+ years of experience in medical assisting, clinical coordination, patient care, and healthcare
administration. Experienced supporting multidisciplinary clinical teams in both remote and in-person healthcare environments. Skilled
in electronic medical records, medical records retrieval, clinical documentation, patient coordination, provider communication,
insurance authorizations, and laboratory and diagnostic result management. Background includes behavioral health and specialized
eating disorder treatment settings. Proven ability to lead clinical coordination teams, develop operational workflows, manage
competing priorities, and support efficient, high-quality patient care.
Overview
9
9
years of professional experience
Work History
Clinical Coordination Manager
RYSE HEALTH
Bethesda, Maryland
06.2022 - Current
- Progressed from Health Coach to Clinical Coordinator and ultimately Clinical Coordination Manager through demonstrated leadership, initiative, and operational contributions.
- Established the Clinical Coordinator role and developed workflows, processes, and operational pathways to support clinical operations and patient care.
- Led three-person clinical coordination team to effectively address clinical coordination needs of three providers.
- Oversaw daily clinical coordination operations and team responsibilities, optimizing workload distribution for enhanced patient care and provider support.
- Managed clinical coordination activities to ensure seamless patient care. and administrative responsibilities in a fully remote healthcare environment.
- Submit, monitor, and follow up on insurance and medication prior authorizations.
- Work closely with providers to prepare insurance appeal letters for denied services or medications, gathering relevant clinical records and supporting documentation.
- Coordinate with insurance companies and follow up on authorization and appeal requests to help resolve coverage barriers.
- Coordinate patient follow-up and communicate updates regarding treatment plans, documentation, and insurance approvals.
- Collaborate with providers, pharmacies, insurance companies, and other healthcare professionals to resolve patient care and coverage issues.
- Identified workflow inefficiencies and implemented process improvements, enhancing operational efficiency and patient experience.
Medical Assistant
OASIS BEHAVIORAL HEALTH URGENT CARE
Annapolis, MD
02.2021 - 06.2022
- Performed patient intake and triage, obtained vital signs, and documented patient information.
- Provided clinical and administrative support to multiple providers in a fast-paced behavioral health urgent care setting.
- Processed new patient paperwork, ensuring accuracy in electronic medical records for streamlined patient onboarding.
- Processed laboratory results and maintained clinical documentation.
- Completed medication prior authorizations and patient-related forms to facilitate timely patient care.
- Managed medical supplies and medication samples.
- Managed medical supplies and medication samples to ensure availability and support clinical operations.
Clinical Administrator
MARYLAND ENDOCRINE
Columbia, MD
10.2019 - 02.2021
- Triaged patient calls, relaying clinical concerns to ensure timely provider responses.
- Processed medication requests and secured insurance prior authorizations to facilitate patient access to medications.
- Managed laboratory and diagnostic test results, ensuring accurate documentation and follow-up for patient care.
- Coordinated patient scheduling for specialty testing and treatments.
- Completed insurance-related and clinical documentation.
- Supported daily clinical operations and provider administrative needs.
Care Coordinator
LANDMARK HEALTH
Harrisburg, PA
04.2019 - 10.2019
- Coordinated care and administrative support for geriatric patients.
- Scheduled appointments and conducted patient reminders and follow-ups to enhance patient engagement and care continuity.
- Requested and organized outside medical records to ensure comprehensive patient histories for informed care decisions.
- Scheduled appointments and conducted patient reminder and follow-up outreach.
- Requested, organized, and maintained outside medical records.
- Managed office documentation and correspondence to support efficient communication and workflow within the care team.
Medical Assistant
PEDIATRIC IOP/PHP EATING DISORDER CLINIC
Hershey, PA
02.2018 - 04.2019
- Provided clinical and administrative support to multiple providers within a specialized pediatric eating disorder treatment program.
- Assisted with patient intake, rooming, and vital sign collection.
- Coordinated patient admissions, scheduling, and treatment documentation to streamline patient flow.
- Assisted with medication reconciliation and ensured accuracy of patient records for optimal care continuity.
- Provided patient support and de-escalation assistance to enhance safety and therapeutic environment in behavioral health.
- Collaborated with clinical staff to support daily patient care and program operations.
Education
Diploma - Medical Assisting
Brightwood Career Institute
Harrisburg, PASkills
- Remote Clinical Coordination
- Clinical documentation
- Electronic Medical Records (EMR)
- Insurance verification
- Insurance appeals
- Medical Records Retrieval and Management
- Patient Intake & Triage
- Appointment Scheduling
- Patient communication
- Clinical Outcome Assessment
- Medical Assisting & Clinical Support
- Interdisciplinary Collaboration
- Process improvement
- Fax and records processing
- Team support
- Team Development Strategies
- HIPAA & Patient Confidentiality
VOLUNTEER EXPERIENCE
- Mission Central, Mechanicsburg, PA, Organized incoming and outgoing donations and supported community outreach and care package distribution.
- Bethesda Mission, Harrisburg, PA, Assisted with meal service and distribution of clothing and hygiene supplies.
Timeline
Clinical Coordination Manager
RYSE HEALTH
06.2022 - Current
Medical Assistant
OASIS BEHAVIORAL HEALTH URGENT CARE
02.2021 - 06.2022
Clinical Administrator
MARYLAND ENDOCRINE
10.2019 - 02.2021
Care Coordinator
LANDMARK HEALTH
04.2019 - 10.2019
Medical Assistant
PEDIATRIC IOP/PHP EATING DISORDER CLINIC
02.2018 - 04.2019
Diploma - Medical Assisting
Brightwood Career Institute