Lynn Barrett
Thompson Ridge,USA
Summary
A Customer Service/Data Entry professional with an impressive 25+ years of experience in customer-oriented roles. Demonstrated expertise in creating engaging atmospheres and maintaining organized workspaces, as shown in past roles as a Bartender and Front Desk Receptionist. Skilled in inbound/outbound calling, upselling, and Microsoft Office Suite, with a proven track record in effective communication and data entry. Possesses a deep understanding of customer service, bolstered by extensive experience in the restaurant, call center, office and salon industries. Committed to leveraging this experience to excel in a full-time remote position.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Key Holder
ANGRY ORCHARD
Walden, NY
03.2022 - Current
- Develop creative and innovative cocktail recipes using Angry Orchard cider as the main ingredient
- Create a fun and engaging atmosphere for customers by incorporating Angry Orchard cider into themed events and promotions
- Provide excellent customer service and ensure guest satisfaction in a fast-paced and dynamic environment
- Collaborate with the marketing team to develop marketing strategies to promote Angry Orchard cider and increase sales
- Maintain knowledge of current trends and developments in the craft beer and cider industry to provide recommendations and educate customers on Angry Orchard products
- Ensure the bar area is clean and organized at all times to provide a visually appealing and efficient workspace for bartenders
- Assist in organizing and hosting Angry Orchard cider tasting events to educate customers on different cider varieties and promote the brand
Front Desk Receptionist
Changes Hair Salon
Middletown, NY
07.2019 - 01.2021
- Implement and maintain an efficient appointment scheduling system to ensure maximum utilization of stylists' time and minimize customer waiting time
- Coordinate scheduling and appointments for clients and stylists, ensuring smooth operation of the salon
- Create a welcoming and friendly atmosphere for salon clients by greeting them with a smile and offering them refreshments upon arrival
- Manage the salon's inventory of haircare products and ensure stock levels are always maintained
- Maintain a clean and organized front desk area to create a professional and welcoming environment for clients
- Assist stylists with any additional tasks or requests to ensure they can focus on providing excellent service to clients
- Provide exceptional customer service by actively listening to client needs, addressing any concerns, and ensuring a positive salon experience
Front Desk Receptionist
Lasting impressions/ Vincent's hair salon
Washingtonville, NY
02.2004 - 06.2019
- Maintain an organized and clean reception area to create a welcoming environment for clients
- Maintain a professional, friendly and welcoming attitude towards clients, creating a positive first impression for the salon
- Assist in coordinating appointments and scheduling for multiple stylists to ensure efficient use of time and resources
- Manage the salon's social media presence and engage with clients through online platforms to promote the business and attract new customers
- Manage inventory and restock salon supplies as needed to ensure smooth operations and uninterrupted services for clients
- Greet clients with a warm and friendly attitude, making them feel comfortable and valued as soon as they enter the salon
Front Desk Receptionist
Fantastic cuts
Montgomery, NY
04.2002 - 07.2004
- First receptionist job where I learned all about how hair salons are ran and receptionist duties
- Left because poor management and bad pay
Customer Service Representative
Etc/Customer links
Montgomery, NY
04.1999 - 05.2002
- Company Overview: Call Center
- Implement customer feedback strategies to improve overall customer satisfaction and loyalty
- Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner
- Identify opportunities to upsell and cross-sell products to customers to increase revenue
- Analyze customer feedback and identify opportunities for product improvement
- Provide personalized recommendations to customers based on their specific needs and preferences
- Collaborate with the sales team to identify potential sales leads and opportunities from customer interactions
- Call Center
Education
High school diploma -
Valley Central High School
Montgomery, NY06.1999
Skills
- Bartending
- Serving Experience
- Busser
- Cash Handling
- Host/Hostess
- Restaurant Experience
- Customer Service
- Sales
- Retail Sales
- Cash Register
- Upselling
- POS
- Supervising Experience
- Guest Services
- Hospitality
- Front Desk
- Office Management
- Business Development
- Computer Skills
- Microsoft Word
- Data Entry
- Google Suite
- Phone Etiquette
- Communication Skills
- Call Center
- English
- Organizational Skills
- Bilingual
- Microsoft Excel
- Outbound Calling
- Microsoft Outlook
Certification
- TIPS
- CCP
References
References available upon request.
Timeline
Key Holder
ANGRY ORCHARD
03.2022 - Current
Front Desk Receptionist
Changes Hair Salon
07.2019 - 01.2021
Front Desk Receptionist
Lasting impressions/ Vincent's hair salon
02.2004 - 06.2019
Front Desk Receptionist
Fantastic cuts
04.2002 - 07.2004
Customer Service Representative
Etc/Customer links
04.1999 - 05.2002
High school diploma -
Valley Central High School
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