Lynn Beech
Chapel Hill,TN
Summary
Proven Reconciliation Specialist from Charlie Health, adept in organization and problem-solving, enhanced patient account accuracy by collaborating effectively across teams. Excelled in multitasking and customer service, leading to significant improvements in refund processing and account management. Demonstrates reliability and attention to detail, driving operational excellence and team training initiatives.
Overview
20
20
years of professional experience
Work History
Reconciliation Specialist
Charlie Health
11.2022 - Current
- Collaborated with cross-functional teams to insure account accuracy and resolving any discrepancies before sending statements.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Review accounts with patient overpayments, notifying the patient and returning the funds. The refund is processed through the patient's credit card or by check.
- Actively participated in team meetings, sharing insights on best practices to enhance patient and payer refund processing.
- Provided training for new team members on payer refund processes.
Patient Account Representative Team Lead
Journey Pure
05.2018 - 10.2022
- Optimized workflow within the team through effective delegation of tasks based on skill level, priority, and workload balance.
- Conducted regular audits of patient accounts to identify errors or inconsistencies that required correction or adjustment.
- Managed patient accounts with attention to detail, ensuring accurate billing and timely collection of payments.
- Provided customer service while addressing concerns from patients regarding their accounts or insurance coverage.
- Generate reports related to claim denials, aging accounts receivable, and revenue cycle performance.
Office Manager
William Strickland, M.D.
01.2017 - 04.2018
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Office Manager
Dream Team Oral Surgery
08.2005 - 12.2016
- Assisted in the recruitment process, conducting interviews and onboarding new employees for the administrative team as well as the clinical team.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
GED -
Columbia State Community College
Columbia, TNSkills
- Organization skills
- Teamwork
- Customer service
- Attention to detail
- Problem-solving
- Reliability
- Multitasking
Timeline
Reconciliation Specialist
Charlie Health
11.2022 - Current
Patient Account Representative Team Lead
Journey Pure
05.2018 - 10.2022
Office Manager
William Strickland, M.D.
01.2017 - 04.2018
Office Manager
Dream Team Oral Surgery
08.2005 - 12.2016
GED -
Columbia State Community College
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