Lynn Bellas
Senior Business Systems Analyst
PA
Summary
Detail oriented and motivated P&C licensed/PMP certified professional with high organizational and prioritization skills. Dedicated Senior Business Systems Analyst with strong experience handling multiple projects and managing information systems. Excellent communication, interpersonal and leadership experience with exceptional documentation skills. Project Management, implementation, and analysis experience within the Property and Casualty, Health and Workers Compensation insurance industries.
Overview
21
21
years of professional experience
2
2
Licenses and Designations
Work History
Senior Business Systems Analyst
Lackawanna Insurance Group
Wilkes Barre, PA
03.2018 - Current
- Providing and supporting implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identify areas of possible system improvement to enhance overall business performance, department business goals and aligning with company goals.
- Created documentation guidelines for project implementations and helped to launch new project management procedures.
- Perform all testing and validation of data for all development including validating data imported via xml import processes.
- Dynamics365 administrator for company CRM system including development, configuration, testing and security.
- Project Manager currently working on a multiple year large implementation of new admin systems replacing all LIG systems, involving 4 new vendor system integrations.
- Responsible for requirement gathering, configuration, initial system testing and development of UAT testing plan, scripts and holding daily UAT status calls across all 5 departments.
- Coordination of integrations for 4 vendor systems, including collecting requirements, configuration and testing.
- Led process breakdown sessions across all areas for expansion project working with guidelines for Underwriting, Loss Control, Claims, Accounting and Premium Audit.
Project Workstream Lead
Geisinger Health Plan
Danville, PA
03.2016 - 03.2018
- Membership Workstream lead for a core claims administrative system implementation project utilizing Agile development.
- Responsible for every step of project – requirements, workflow, testing, implementation planning, training materials development.
- Managed and motivated project team made up of SMEs, outside consultants, internal employees and IT resources to promote collaboration and keep members on-task and productive.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Led sessions for system automation rules that increased our efficiency by increasing us from only 55% of membership enrollment via automation up to 99% enrolled in new system.
- Post Go Live Support for product stabilization.
- Identified and tracked issues and defects reported and provided timely status updates to operations.
- Participated in Compliance audits for system and business walk throughs on new admin system.
- Conducted large scale system demonstrations for Management throughout Health Plan.
Team Leader
Geisinger Health Plan
Wilkes Barre, PA
10.2012 - 03.2016
- Hired to launch new initiative to offer Medicaid insurance coverage in coordination with PA Department of Health.
- Coordinated with IT on all reporting, automation of workflows and testing of MMS file loads from the state that contained our membership enrollment files.
- Responsible for enforcement of compliance metrics for Medicaid contract ensuring that we are maintaining standards required by the state.
- Developed all internal documentation, reference websites, job aids, and staff monitoring for quality assurance.
- Coordinated with IT on all reporting, automation of workflows and MMS file loads from the state that contained our membership enrollment files.
- Responsible for setting up new office in Wilkes Barre - equipment, office supplies, security access and vendor relations.
- Managed team of 26 individuals and was responsible for all training, coaching and development.
- Recipient of the 2016 Geisinger Leadership Award as one of the top Team Leaders of the year across the organization.
Supervisor
Kemper Direct Auto and Home Insurance
09.2000 - 10.2012
- Property & Casualty insurance Licensed in September 2000.
- Continued insurance studies and received AINS (Associate in Insurance Services) designation.
- Front Line underwriting on both Auto and Home insurance products.
- Point person for development of new rating system - worked with IT closely in testing; developed all training documents for rollout and was trainer for the organization.
- Trainer for newly acquired company in Chattanooga TN. Sent as liaison to assist with merging companies and teams.
- Supervisor for both Sales and Customer Service departments – performing quality assurance evaluations on both areas.
- Candidate screening, interviewing, and hiring all applicants for Sales and Customer Service.
- Performed all training for new hires and follow up coaching and team meetings.
- Helped launch new Home and Renters insurance product lines by developing procedures, training and monitoring implementation.
Education
Associate Degree - Business Management
Anthem College - Phoenix
Phoenix, AZ 03.2006 - 11.2007
Certificate - Leadership Development Training Program
Penn State Worthington
Scranton, PA 07.2001 - 10.2001
Skills
Test case scenarios
Data analysis
Change Management
Requirements gathering
Technical Assessment
Business documentation
Technical Analysis
Attention to Detail
Certification
PMP Certified - Project Management Professional Designation – March 2020
Designations
Property and Casualty Insurance License held in PA - obtained 2000
Project Management Professional (PMP) Designation - obtained March 2020.
Timeline
Senior Business Systems Analyst
Lackawanna Insurance Group
03.2018 - Current
Project Workstream Lead
Geisinger Health Plan
03.2016 - 03.2018
Team Leader
Geisinger Health Plan
10.2012 - 03.2016
Associate Degree - Business Management
Anthem College - Phoenix
03.2006 - 11.2007
Certificate - Leadership Development Training Program
Penn State Worthington
07.2001 - 10.2001
Supervisor
Kemper Direct Auto and Home Insurance
09.2000 - 10.2012