Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
OperationsManager

Lynn Berry

Dillsburg,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Orkin Pest Control
06.2024 - Current


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Operations Manager

STOCKINGS TO STUF, INC
11.2012 - Current
  • This is an eight (8) week, seasonal job
  • I set up & close down the kiosk
  • I hire, train, schedule, and record hours of the staff
  • I order inventory, process sales, provide customer service, and process daily banking
  • I create and maintain spreadsheets of hours, costs, and sales
  • And maintain employee records.

HR/Payroll Coordinator and Front Desk

Ram Industrial Services, LLC
02.2023 - 09.2023
  • I processed all new hire, reviews, pay changes, and more through an ADP system
  • Biweekly I processed four (4) locations of payroll for the controllers approval
  • I maintained files and records for staff and visitors
  • Safety Certified guests, answered phones, emails, and faxes
  • Processed mail, reports, etc...

ATL (Assistant Team Lead)

Block Advisors and H & R Block
11.2020 - 04.2023
  • Seasonal job in a lead position at various locations
  • As an office lead I maintained employee and client schedules, office supplies, goals, and daily deposits.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High School Diploma -

Cedar Cliff High School
Camp Hill, PA
07.1989

Skills

  • Human Resources (4 years)
  • Front Desk (6 years)
  • Administrative Experience (6 years)
  • Customer Service (10 years)
  • Payroll (10 years)
  • Microsoft Outlook (10 years)
  • Retail Management (10 years)
  • Management (10 years)
  • Microsoft Excel (10 years)
  • Windows
  • Office management
  • Customer Service
  • Money handling abilities
  • Microsoft Excel
  • Microsoft Office Suite

Certification

  • ADP experience with EVerify for ADP certification for employment verification
  • ServeSuite experience
  • Kronos experience
  • PA Driver's License valid thru 12/10/2027

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Orkin Pest Control
06.2024 - Current

HR/Payroll Coordinator and Front Desk

Ram Industrial Services, LLC
02.2023 - 09.2023

ATL (Assistant Team Lead)

Block Advisors and H & R Block
11.2020 - 04.2023

Operations Manager

STOCKINGS TO STUF, INC
11.2012 - Current

High School Diploma -

Cedar Cliff High School

Similar Profiles

CREATE PROFILE
Lynn Berry