Lynn Bilbrey

Proofed loan documents for accuracy and compliance with state regulations prior to submission.

Maintained adherence to evolving state regulations and HUD standards in all processes.

• Conducted comprehensive training sessions to enhance team knowledge and performance.
• Ensured meticulous attention to detail in documentation processes for high-quality output.

• Processed email requests from LexisNexis for police reports utilized by insurance companies in claims.
• Organized submissions to approximately 12 different agencies over a 22-year period.
• Communicated directly with records departments to ensure compliance with specified retrieval methods.
• Coordinated payment and collection of reports, fostering strong relationships with records personnel and clients.
• Utilized Microsoft Excel to document request statuses and match completed reports to request forms.
• Generated weekly invoices in Microsoft Word based on spreadsheet data for timely payments.
• Maintained credentials for legal access to sensitive documents, ensuring proper disposal when unnecessary.
• Operated as a self-motivated contractor, demonstrating effective problem-solving and communication skills.

• Successfully located and obtained reports for insurance companies, law firms, and employers.
• Coordinated payment and collection processes for requested documents efficiently.
• Demonstrated strong interpersonal skills and thorough understanding of jurisdictional boundaries.
• Served as contracted provider for LexisNexis for 22 years following acquisition of Accident Report Services.

• Supervised five representatives, conducting interviews, hiring, training, scheduling, and performance evaluations.
• Designed and implemented comprehensive training manual to enhance staff capabilities.
• Organized ground services for Corporate and General Aviation personnel, including fuel dispatch and transportation.
• Coordinated hotel and rental car services along with catering for passengers.
• Managed payment collections, invoicing, and daily sales auditing to ensure accuracy.
• Identified upselling opportunities during customer interactions to support business growth.