Lynn Blacquiere
Sarasota
Summary
Versatile and results-driven professional with extensive experience in customer service and office administration. Excelled in insurance verification and document management, enhancing operational efficiency and client satisfaction. Demonstrated exceptional time management and a positive attitude, contributing to a significant improvement in customer service standards.
Professional administrative expert focused on delivering exceptional front office services. Skilled in managing reception duties and ensuring seamless office operations. Valued for collaborative approach and adaptability to changing needs, ensuring reliable and effective support to team members.
Overview
7
7
years of professional experience
Work History
Front Office Staff Member
Intercoastal Medical Group Hematology and Oncology
02.2024 - Current
- Maintained a well-organized front desk area, creating a welcoming environment for guests.
- Answered phone calls professionally and efficiently
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Scheduled appointments
- Send ande received referrals for patients
- Send orders for Radiology, labs, and specialist offices with proper attachments
- Follow-up on orders, confirming STAT orders are complete
- Ensured patients privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Proficient use of Onco and Intergy Computer Systems
Floral Designer
Publix Supermarket
12.2022 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Imparted knowledge on plants and flowers to customers.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Answered phone calls and register experience
Admissions Coordinator
Tidwell Hospice
07.2021 - 10.2022
- Provided exceptional customer service during phone and email interactions with prospective hospice patients and their families, addressing concerns promptly and professionally.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Direct Calls of hospice patients and data entry of demographics of possible hospice admissions
- Ensured patients privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Strong patient advocate
Business Development Center Representative
Sarasota Ford
03.2020 - 06.2021
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Supervise time management by focused scheduling of appointments and referrals
- Insurance coordination, along with patient billing and collections, while resolving conflict
- Achieve and maintain daily report and deposits
Medical Office Administration
Holland Pediatrics
08.2017 - 02.2020
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured patients privacy was protected through careful handling of confidential information according to HIPAA guidelines.
- Supervise time management by focused scheduling of appointments and referrals
- Achieve and maintain daily reports and deposits
Education
High School Diploma -
West Ottawa High School
Holland, MI04-1981
Skills
- Typing
- Insurance Verification
- Appointment scheduling
- Document management
- Basic accounting
- Visitor assistance
- Positive attitude
- Client Support
- Time management
- Dedicated team player
- Verbal communication
- Patient charting
- Office administration
- Customer service
- Scheduling appointments
- Documentation and reporting
- Resourceful
- Administrative support
- Bookkeeping
Timeline
Front Office Staff Member
Intercoastal Medical Group Hematology and Oncology
02.2024 - Current
Floral Designer
Publix Supermarket
12.2022 - Current
Admissions Coordinator
Tidwell Hospice
07.2021 - 10.2022
Business Development Center Representative
Sarasota Ford
03.2020 - 06.2021
Medical Office Administration
Holland Pediatrics
08.2017 - 02.2020
High School Diploma -
West Ottawa High School
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