Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Blais

Bristol,CT

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Proficient in answering, recording and logging all customer calls. Offering 12 years of experience in customer service, clerical, dispatching and scheduling.

Overview

13
13
years of professional experience

Work History

Supervisor / Scheduler

Advance Communications
Farmington, CT
06.2011 - Current
  • Oversaw and optimized work of 10-15 telephone secretaries performing high-quality customer service & clerical work.
  • Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Performed yearly evaluations and reviews for employees.
  • Mentored newly hired employees on equipment and customer service skills.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Answered constant flow of customer calls with up to 40 calls in queue per minute.

Education

High School Diploma -

Bristol Central High School
Bristol, CT
06-1992

Skills

  • Staff management
  • Leadership
  • Data Entry
  • Proofreading documents
  • Professional Communication
  • Typing Skills
  • Recordkeeping
  • Emergency Response
  • Clerical Support
  • Call Routing
  • Client Service
  • Scheduling and calendar management
  • File Organization
  • Staff Training

Timeline

Supervisor / Scheduler

Advance Communications
06.2011 - Current

High School Diploma -

Bristol Central High School

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Lynn Blais