Lynn Canigiani
Port Washington,NY
Summary
Results-driven Guest Service Representative with extensive experience in corporate dining and front-of-house operations. Over thirteen years in grocery industry, specializing in bakery and cashier roles, complemented by experience as In-Store Scanning Coordinator focused on customer service enhancement. Recognized for exceptional interpersonal skills and commitment to outstanding guest experiences, authorized to work in the U.S. for any employer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Guest Service Representative
New York Mets
03.2024 - Current
- Ensured section readiness for fan entry by conducting thorough inspections before events.
- Welcomed fans warmly upon arrival, creating a friendly and inviting atmosphere.
- Assisted fans in locating their assigned seats to enhance overall event experience.
- Provided prompt and accurate answers to fan inquiries, ensuring satisfaction and engagement.
- Maintained clear aisles and stairwells, promoting safety for all attendees during events.
- Resolved any issues faced by fans during events, ensuring a seamless experience.
- Coordinated with event staff to ensure smooth operations and timely communication at events.
- Delivered exceptional customer service, resolving inquiries and enhancing guest experiences.
Motor Vehicle Representative
New York State Department of Motor Vehicles (DMV)
08.2024 - 08.2025
- Ensured accuracy by completing paperwork for driver's licenses and permits.
- Captured customer photos for identification purposes during license processing.
- Conducted vision tests for permit and license renewals, ensuring compliance with regulations.
- Verified documentation authenticity, maintaining strict adherence to original requirements.
- Processed vehicle registrations, ensuring proper completion of all necessary forms.
- Issued and stored license plates while managing returns and renewals efficiently.
- Resolved customer inquiries regarding licensing, registration, and compliance issues.
- Processed motor vehicle registrations and title transfers efficiently.
Barista/Cashier
Lessing Food Service
11.2022 - 08.2024
- Enhanced customer satisfaction by greeting and assisting with product selections.
- Processed customer orders efficiently, ensuring accuracy and prompt service delivery.
- Prepared beverages and food items according to Starbucks quality standards.
- Maintained cleanliness by wrapping pastries and cleaning store areas nightly.
- Conducted cash drawer counts to ensure accuracy at shift start and end.
- Supported monthly inventory counts to maintain stock levels and product availability.
Barista/Cashier
Chartwells Higher Education
02.2022 - 10.2022
- Enhanced customer satisfaction by greeting and assisting with product selection.
- Processed customer orders efficiently, ensuring accurate transactions and timely service.
- Prepared beverages and food items according to Starbucks quality standards and guidelines.
- Maintained cleanliness throughout the store, creating a welcoming environment for customers.
- Managed nightly store closing procedures, ensuring security and financial accountability.
- Assisted cafeteria operations by performing cashier duties and inventory management.
- Operated espresso machines and grinders to ensure optimal beverage preparation.
- Delivered high-quality beverages with attention to customer preferences.
Scanning Coordinator
Uncle Giuseppe's Marketplace
09.2020 - 02.2022
- Ensured accurate pricing by using Zebra scanner for price checks.
- Created and updated store signs using CorelDraw for effective merchandising.
- Organized and laminated sale signs and shelf tags for promotional events.
- Executed weekly sale preparations through timely printing and distribution of tags.
- Managed email communications to stay informed about store operations and updates.
- Reported equipment issues to home office, ensuring proper pricing and operations.
Cashier
CulinArt
08.2017 - 09.2020
- Enhanced customer satisfaction by greeting and assisting patrons promptly.
- Processed transactions quickly, ensuring efficient service for all customers.
- Maintained salad bar by transitioning items between meal periods and replenishing supplies.
- Cleaned and organized salad bar, ensuring high standards of hygiene are met.
- Managed coffee station cleanliness and operations, keeping it tidy and functional.
- Supported Starbucks operations by mastering drink preparation according to company standards.
- Managed cash register, balancing drawers at shift end to ensure accuracy.
- Processed customer transactions accurately and efficiently to enhance service speed.
Bakery Clerk
Kings Food Markets
05.2007 - 01.2020
- Help Customers with selecting product and answering any questions
- Writing on cakes
- Slicing bread
- Packing out product on to sales floor
- Baking cookies, muffins, bread and other products as needed
- Opening the department for day
- Code checking and rotating product
- Cleaning and closing the department
- Filling service case
- Making fruit tarts
- Checking in vendors and put away deliveries
- Assisting in counting for inventory
Cashier & Bakery Clerk
Kings Food Markets
11.2006 - 01.2020
- Increased customer satisfaction by assisting with product selection and inquiries.
- Created personalized cake decorations, enhancing customer experience and product quality.
- Prepared baked goods including cookies and bread, ensuring freshness and variety.
- Organized sales floor by packing out products and filling service cases efficiently.
- Coordinated inventory tasks, including vendor check-ins and stock rotations daily.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted in inventory management by restocking shelves and conducting regular audits.
- Welcomed customers and helped determine their needs.
Cashier
Restaurant Associates
01.2018 - 07.2019
- Greet, Help, and Thank customers
- Ring through customers efficiently and quickly
- Take temperatures of all hot and breakfast items
- Setup and maintain hot breakfast buffet
- Frozen Yogurt Machine
- Fill and maintain the machine with 2 flavors of frozen yogurt, weekly
- Fill and maintain topping station, wrap toppings nightly
- Deep clean and sanitize frozen yogurt machine every Friday
- Coffee Station
- Brew coffee throughput the day
- Keep area clean, by emptying garbage and wiping down counters
- Refilling the milk, teas, sugars, cups, lids, etc., including backup supplies
- Breakdown after lunch
- Fill and maintain condiment/ utensil station, napkins, soup containers, and salad bar containers, including back up supplies
- Help switch the cafe from breakfast to lunch, put out all the signage
- Put out all the afternoon desserts
- Help switch the cafe from lunch to breakfast, after lunch
- Clean the salad bar after lunch daily
- Fill chips and candy
- Code Check
- Help Starbucks as needed
Education
High school diploma - Culinary Arts
Bergen County Technical Schools
Paramus, NJ06.2008
Skills
- Time management
- Customer support for government services
- Customer service
- Barista Experience
- Organizational skills
- Computer skills
- Providing product information
- Expertise in CorelDraw
- Restaurant experience
- Food Preparation
- Managing customer accounts
- Microsoft Powerpoint
- Microsoft Office
- Communication skills
- English
- Customer returns handling
- Customer support specialist experience
- Microsoft Word
- Guest Services
- Host/Hostess
- POS
- Restaurant Experience
- In-person customer service
- Email customer support
- Handling customer exchanges
- Microsoft Teams
- Windows
- Food service
- Leadership
- Cash register
- Catering
- Cash handling
- Management
- Order inquiry handling
- Sales
- Order processing
- Coffee Experience
- Baking (10 years)
- Sanitation
- Supervising experience
- Stocking
- Individual consumer customer service
- Title processing
Certification
Driver's License
Timeline
Motor Vehicle Representative
New York State Department of Motor Vehicles (DMV)
08.2024 - 08.2025
Guest Service Representative
New York Mets
03.2024 - Current
Barista/Cashier
Lessing Food Service
11.2022 - 08.2024
Barista/Cashier
Chartwells Higher Education
02.2022 - 10.2022
Scanning Coordinator
Uncle Giuseppe's Marketplace
09.2020 - 02.2022
Cashier
Restaurant Associates
01.2018 - 07.2019
Cashier
CulinArt
08.2017 - 09.2020
Bakery Clerk
Kings Food Markets
05.2007 - 01.2020
Cashier & Bakery Clerk
Kings Food Markets
11.2006 - 01.2020
High school diploma - Culinary Arts
Bergen County Technical Schools