Performance-driven with 24 years of experience aligning systems with business requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Expertly versed in interfacing and consulting on business processes to increase productivity and customer satisfaction while driving revenue and model adoption. Committed to streamlining procedures while optimizing employee talent by leading with trust, compassion, and grace. Problem-solver with excellent leadership skills. Hardworking, disciplined and reliable with demonstrated record of success.
Maintained accurate and current customer account data with manual forms processing and digital information updates. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Responded to customer needs through competent customer service and prompt problem-solving. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Worked flexible schedule and extra shifts to meet business needs. This was a temporary position.
Strategic planning and execution