Lynn Clark
Mokena,IL
Summary
Knowledgeable revenue officer with solid background in revenue management and compliance enforcement. Successfully identified and resolved complex tax discrepancies, ensuring accurate and timely collections. Proven ability to communicate effectively and work collaboratively with diverse teams.
Experienced with tax law enforcement, financial analysis, and collection processes. Utilizes effective communication skills to resolve complex tax issues and ensure compliance. Knowledge of regulatory requirements and strong track record of meeting collection targets.
Past strong background in managing billing, coding, and collections processes. Proven ability to enhance team performance and streamline operations to achieve optimal financial results. Known for effective collaboration, adaptability, and reliability. Skilled in revenue cycle management software, regulatory compliance, and customer service.
Overview
15
15
years of professional experience
Work History
Revenue Officer - Grade 09 40 Hrs Week
Department of the Treasury IRS SB/SE
Orland Park, IL
09.2023 - Current
- Conducting investigations and analysis of tax liability and potential fraud
- Identifying, analyzing, and extracting pertinent information from the investigative cases using various tools such as: Accurint, United States Postal Service, ICS, IDRS, AMS, IAT Tool, AFTR, CKGE, State of IL and county courthouses
- Collecting and analyzing information, analyzing secured evidence, conducting interviews in the field and office, preparing reports, and presenting findings and recommendations for regulatory, civil and/or possible criminal actions
- Prepared diverse documentation to aid civil cases.
- Preparing summons, filing notice of federal tax lien, issuing levy and seizing property and assets
- Coordinated case referrals to federal investigators in other departments within the agency.
- Answering both technical correspondence and telephone inquiries
- Develop and maintains ongoing collaborative relationships with internal and external stakeholders, to aide in case resolution
- Followed all IRM guidelines with utmost precision.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
- Assisted in the development of new policies and procedures for more efficient revenue collection practices.
- Collected delinquent federal taxes and secured all delinquent returns.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Revenue Cycle Specialist Collections
Advocate Aurora Health
Oak Brook, IL
12.2020 - 09.2023
- Identifying and analyzing pertinent information and reports, to collect losses from revenue errors
- Drafted and prepared documents for coding departments to address revenue errors.
- Oversaw cross-departmental collection processes.
- Utilizing various tools and programs to analyze and report revenue in all areas of the corporation
- Utilizing various systems and applications to analyze and aide other departments in collection activities
- Experienced with EPIC, PACER, Allegra, McKesson as well as other EMR platforms.
- Analyzed fraudulent worker comp claims and excess medical charges for services rendered.
- Conducted thorough evaluations of medical billing processes to maintain compliance.
- Ensured accuracy in medical records through removal of erroneous information.
- Skilled in eliminating EMRs from collections.
- Extracted charges from EMR and forwarded to relevant billing sections.
- Streamlined installment agreements through EMR.
- Audited EMRs to ensure accurate billing.
- Engage in routine team meetings and teleconferences.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Improved payment collections by diligently monitoring accounts receivable and actively reaching out to clients.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Streamlined state-wide collections processes, increasing efficiency in debt recovery efforts.
ER Technician II
Riverside Healthcare
Kankakee, IL
03.2015 - 09.2023
- Triaging patients, obtaining vitals, administering and monitoring pharmaceuticals from pharmacy, EKG, setting up rooms and preparing for incoming transports from ambulance, performing CPR , assistance with wound care and sutures, bed side procedures, splinting and temporary casting, helping with patient census in waiting room and incoming ambulance flow, stocking, point of care testing, answering technical correspondence and telephone inquiries
- Maintaining strict patient confidentiality
Patient Care Technician II
Riverside Medical Center
Kankakee, IL
11.2015 - 05.2020
- Obtaining vitals, administering and monitoring pharmaceuticals, ordering pharmaceuticals, charting proper information in patient chart, administering immunizations, performing venipuncture and other various labs, BLS/ALS certified, EKG, performing point of care testing, Federal DOT certified for annual exams, BAT(breath alcohol testing)and drug screening, proficient at entering and registering patients in EMR (electronic medical records),ICD coding skills, enter and confirm insurance in EMR and passport, scanning all patient documents into patients charts, faxing and corresponding various materials for providers, corresponding with EMS when emergent situations arise, corresponding with pharmacy for providers, proficient at excel, proficient at word documents, strive to be a team player while providing stellar service and care to all patients in the community, while maintaining strict patient confidentiality
PCT II- Burn Trauma ICU
Loyola University Medical Center
Maywood, IL
03.2010 - 11.2015
- EPIC super user, Administering basic and advanced life ( BLS/ALS certified) placing IV’s, giving extensive bedside care to critical care patients, stabilizing GSW’s (gunshot wounds) stabilizing burn patients( debridement of burns and burn dressing/care proficient) upon arrival to hospital, assisting residents and medical surgeons in bedside procedures, Obtaining vitals, extensive wound care experience, removing Foley catheter, bathing and personal care of patients, venipuncture, arranging via telephone and fax for transport of patients from various other medical facilities to burn unit , proficient at entering and charting patient information in EMR (electronic medical records), faxing and corresponding various materials for residents and providers, scanning various materials into patient charts and maintaining strict patient confidentiality
Education
Certificate - Medical assistant, Certified Nurse Assistant
Prairie State College
Chicago Heights, IL12.2009
Licensed Esthetician IL - Esthetics and Makeup artistry
Trend Setters School of Cosmetology
Mokena, IL06.2006
High school diploma -
Joliet Central High School
Joliet, IL06.1997
Skills
- Debt management
- Interpersonal communication skills
- Account monitoring
- Auditing techniques
- Tax compliance
- Tax law
- Investigative techniques
- Detailed documentation
- Problem-solving
- Attention to detail
- Time management
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Data entry skills
- Basic accounting principles
- Microsoft office proficiency
- Self motivation
- Analytical thinking
- Continuous improvement
- Report writing
- Tax code interpretation
- Analytical reasoning
- Fraud detection
- Financial analysis
Timeline
Revenue Officer - Grade 09 40 Hrs Week
Department of the Treasury IRS SB/SE
09.2023 - Current
Revenue Cycle Specialist Collections
Advocate Aurora Health
12.2020 - 09.2023
Patient Care Technician II
Riverside Medical Center
11.2015 - 05.2020
ER Technician II
Riverside Healthcare
03.2015 - 09.2023
PCT II- Burn Trauma ICU
Loyola University Medical Center
03.2010 - 11.2015
Certificate - Medical assistant, Certified Nurse Assistant
Prairie State College
Licensed Esthetician IL - Esthetics and Makeup artistry
Trend Setters School of Cosmetology
High school diploma -
Joliet Central High School