Lynn Cochran
Great Falls,MT
Summary
Adept at enhancing customer experiences and boosting company reputation, I leveraged teamwork and exceptional communication skills at Salvation Army Western Division to develop comprehensive case management plans, achieving notable client outcomes. My background in housekeeping and customer service, coupled with a proven track record of multitasking, positions me as a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Housekeeper
Mainstay Suites
01.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Cashier
Red Paint Creek Trading Post
11.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Call Representative
Island Mountain Development Group
05.2020 - 11.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
Case Manager
Salvation Army Western Division
08.2016 - 11.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
GED -
HRDC
Havre, MT07.2010
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Multitasking and prioritizing
- Time management
- Team support and collaboration
- Professional and courteous
Timeline
Housekeeper
Mainstay Suites
01.2025 - Current
Cashier
Red Paint Creek Trading Post
11.2022 - 05.2023
Call Representative
Island Mountain Development Group
05.2020 - 11.2021
Case Manager
Salvation Army Western Division
08.2016 - 11.2018
GED -
HRDC
Similar Profiles
Teah RaspberryTeah Raspberry
Night Auditor at Mainstay SuitesNight Auditor at Mainstay Suites
Pamela MundrickPamela Mundrick
Breakfast Attendant at Mainstay SuitesBreakfast Attendant at Mainstay Suites
Corey PhillipsCorey Phillips
FRONT DESK/NIGHT AUDITOR at Mainstay SuitesFRONT DESK/NIGHT AUDITOR at Mainstay Suites