Lynn Ann Conlon
Healthcare Administration
Waupaca,WI
Summary
Proficient with seasoned experience providing organizational support. Some obligations have included assisting clients resolve technical issues, taking inbound calls with a first call resolution focus, and operating and understanding multiple software programs. Experience has led to a knowledge of medical office procedures, multiple software programs, help desk procedure, and leadership. Currently holds a master's degree in Hospital Administration. Experienced non-medical Care Provider offering 8 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
- Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
51
51
years of professional experience
Work History
Personal Care Worker
Synergy Home Care
Waupaca, WI
01.2017 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted patients with self-administered medications.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Marketing Consultant
Strongheart Consulting Services
Waupaca, WI
01.1995 - Current
- Advertise and promote products and services to increase market awareness, sales, and revenue
- Perform electronic records management; edit reports to ensure information is reliable and correct
- Train the sales of services and products; coached on best practices and ways to improve product knowledge
- And selling strategies
- Provide customer service and support; find solutions to technical and customer relations' issues
Personal Caregiver
ARC Angels Senior Home Care
Waupaca, WI
01.2014 - 01.2019
- Provide excellent customer service and support
- Performs a variety of services dealing with a diverse type of patients and veterans
- Attentive to client's needs within scope of support
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Pricing Associate
Fleet Farm
Waupaca, WI
01.2013 - 01.2014
- Provide excellent customer service
- Vigilant to correcting pricing and signage in the store
- Attentive to all proper display of products appropriate to their pricing locations in the store
- Efficient use of store phone and paging system
- Kept work areas neat, clean and free from debris.
General Clerical
QPS Employment Group
New London, WI
01.2012 - 01.2013
- Support several companies in the local area; working with their industrial businesses utilizing control
- Procedures of product line for each company
- Conduct many complex operations for a variety of warehousing facilities
- Perform quality control to ensure operations are running to optimal productivity
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
File Clerk
Kelly Services
Appleton, WI
01.2011 - 01.2012
- Managed accounting of expenses for the various insurance plans that we offered
- Controlled and distributed sensitive client information to agents
- Disposed of obsolete records properly to protect confidential and sensitive information
- Performed statistical analysis and assessed various policies that the agents use with their clients
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Administrative Assistant
Apisphere Inc
Fort Worth, TX
01.2008 - 01.2011
- Supported the southwest sales representatives with travel arrangements; coordinated all arrangements
- Made reservations for Tradeshows and client visits
- In charge of increasing sales and managing expense reports
- Communicated with client base to keep them updated on latest news, products and services
- Completed sales report updates and expense reports for the corporate office
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Project Manager
International Ford Group
Fort Worth, TX
01.2004 - 01.2008
- For a team of 6-8 market researchers for various projects
- Utilized a hand-held Palm device to enter data and perform paper surveys
- Compiled data and submitted to DFW airport Marketing Department
- Conducted market research to assess customer and/or employee satisfaction with services and amenities
- Managed projects from procurement to commission.
Reserves Manager
University of Texas
Arlington, TX
01.2001 - 01.2004
- Managed electronic records and storage management for reserve materials
- Prepared periodicals, books, and other materials for conversion to PDF
- Improved process so that it was up to 75% faster to place electronic reserves on University server
- Uploaded electronic reserve PDF's to the university servers using FTP programs
- Onboarded new employees with training and new hire documentation.
Education
Master of Arts - Medical Administration
American InterContinental University
Schaumburg, IL10.2020
Skills
- Progress Documentation
- Privacy and Confidentiality
- Needs Assessment
- Heavy Lifting
- Client Transportation
- Personal Service
- Convalescence Support
- Companionship and Emotional Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Timeline
Personal Care Worker
Synergy Home Care
01.2017 - Current
Personal Caregiver
ARC Angels Senior Home Care
01.2014 - 01.2019
Pricing Associate
Fleet Farm
01.2013 - 01.2014
General Clerical
QPS Employment Group
01.2012 - 01.2013
File Clerk
Kelly Services
01.2011 - 01.2012
Administrative Assistant
Apisphere Inc
01.2008 - 01.2011
Project Manager
International Ford Group
01.2004 - 01.2008
Reserves Manager
University of Texas
01.2001 - 01.2004
Sales Marketing Consultant
Strongheart Consulting Services
01.1995 - Current
Master of Arts - Medical Administration
American InterContinental University
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