LYNN CRAVEN
Mebane,NC
Summary
Dynamic professional with a proven track record at Wells Fargo Bank, excelling in project leadership and customer service. Skilled in decision making and change management, I successfully led initiatives that enhanced operational efficiency and team performance. Recognized for fostering relationships and driving engagement, I am committed to delivering exceptional results.
Overview
26
26
years of professional experience
Work History
Bulk Account Management Expert
Charter Communications, Spectrum
Greensboro, North Carolina
05.2024 - Current
- Developed customer packages by identifying needs and aligning solutions with products offered.
- Established rapport with customers through shared interests and meaningful interactions.
- Recommended services to both new and existing customers, driving engagement and sales.
- Achieved consistent sales goals while ensuring high-quality service and customer satisfaction.
- Selected by peers to lead new hire training group, enhancing onboarding experience.
English/Language Arts Teacher
Alamance-Burlington School System
Mebane, NC
10.2023 - 05.2024
- Developed lesson plans aligned with North Carolina standards for seventh grade ELA.
- Facilitated instructor-led lessons using diverse tools to accommodate various learning styles.
- Designed and administered assessments to evaluate student comprehension of material.
- Established Student Council at Woodlawn Middle School to enhance student engagement.
- Utilized motivational techniques to inspire students to exceed academic standards.
- Provided communication strategies to resolve student-to-student conflicts effectively.
Business Execution Consultant – Executive Office
Wells Fargo Bank
Roanoke, VA
02.1999 - 09.2022
- Led various complaint-related initiatives as Project Manager.
- Served as liaison between executive office and business leaders during complaints management implementation.
- Established remote work solutions for team members during Covid, ensuring business continuity.
- Utilized Jira to monitor initiative progress against deadlines across the organization.
- Developed forecasting model for Executive Office to assess complaints received versus resolved, identifying productivity needs.
- Maintained and approved policy updates for compliance, collaborating with legal team.
- Managed human resources aspects for over 11 team members, including leave and performance evaluations.
- Motivated teams to exceed Key Performance Indicators through targeted coaching and goal setting.
Education
Master of Science - Applied Data Analytics
Averett University
08.2023
Scrum Master Certification -
01.2023
Master of Arts - Business Administration
Averett University
08.2019
BA - Political Science, Sociology
Hollins University
01.2008
Skills
- Microsoft Office
- Decision Making
- Problem Solving
- Servant Leadership
- Organizational Skills
- Presentation Skills
- Leadership
- Customer Service
- Change Management
- Professional Development
- Analytical Skills
- Initiative
- Communication Skills
- Project Leadership
- Relationship Building
- Risk Management
- Detail Orientation
- Collaboration
- Issue Assessment
- Risk Identification
- Attention to Detail
- Risk Analysis
- Creative Problem Solving
- Independence
- Task Prioritization
- Performance Management
Hobbies and Interests
- Former Youth Citizen Services Council for Roanoke City
- Former Board of Directors Secretary for Spina Bifida Association
- Former President of the Hidden Valley Band Boosters
Core Knowledge And Skills
- Expert at Microsoft Office
- Implements decisions efficiently/effectively
- Problem Solving/Results Oriented
- Servant Based Leadership philosophy
- Excellent organizational skills
- Expert Presenter
- Motivational and Innovative leader
- Expert in Complaint Resolution/Customer Service
- Establishes Focus in a fast-paced environment
- Expert in managing and championing change
- Passionate about professional development for team
- Expert analytical, conceptual, and strategic thinking skills
- Skilled at taking the initiative to make quick, tough decisions
- Excellent verbal, written and interpersonal communication skills
- Effective Project Leader
- Excellent at building relationships across the business
- Experience with risk management
- Detail Oriented
- Expert collaborator
- Excellent at assessing issues
- Skilled in identifying risk
- High attention to detail
- Experience in analysis of risks and implementing solutions/controls
- Creative problem solver
- Ability to work independently in a fast paced environment while prioritizing multiple tasks
- Consistently exceeds Key Performance Indicators for corporation, line of business, and staff
Timeline
Bulk Account Management Expert
Charter Communications, Spectrum
05.2024 - Current
English/Language Arts Teacher
Alamance-Burlington School System
10.2023 - 05.2024
Business Execution Consultant – Executive Office
Wells Fargo Bank
02.1999 - 09.2022
Master of Science - Applied Data Analytics
Averett University
Scrum Master Certification -
Master of Arts - Business Administration
Averett University
BA - Political Science, Sociology
Hollins University
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