Lynn Dang
Falls Church,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Store Manager
Capitol Barber
05.2004 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shop Manager
Sterling Barber And Stylist
04.1995 - 04.2004
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Computer Data Entry Operator
Hartford Insurance Group
03.1987 - 02.1993
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Streamlined data entry processes for increased efficiency and productivity.
- Reduced errors by thoroughly reviewing and correcting inputted data before submission.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Coded and processed applications into required electronic formats.
- Utilized techniques for increasing data entry speed.
Cashier Supervisor
Kmart, Sears Holding
03.1986 - 02.1989
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Process Analyst
Eroll
02.1985 - 03.1986
- Led root cause analyses efforts to address operational discrepancies, resulting in significant error reductions over time.
- Improved overall inventory management processes by optimizing reorder points, reducing stockouts, and minimizing excess inventory levels.
- Assessed operational performance to identify areas for improvement.
Education
Accounting Technician
Northern Virginia Community College
Annandale, VA09.1987
High School Diploma -
Marshall High School
Falls Church, VA06.1987
Computer Processing
Arlington Career Institute
Arlington, VA12.1985
Skills
- Talent Recruitment
- Risk Management
- Report Generation
- Revenue Generation
- POS Systems
- Customer Service Management
- Payroll Management
- Outstanding Communication Skills
- Accurate Cash Handling
Certification
cosmetology manager license word processing certification
Fluently speak Chinese and Vietnamese
Native language is Vietnamese learn in school as he main subject and Chinese study as the second language speak and write on both languages
Languages
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Vietnamese
Professional Working
Timeline
Store Manager
Capitol Barber
05.2004 - Current
Shop Manager
Sterling Barber And Stylist
04.1995 - 04.2004
Computer Data Entry Operator
Hartford Insurance Group
03.1987 - 02.1993
Cashier Supervisor
Kmart, Sears Holding
03.1986 - 02.1989
Process Analyst
Eroll
02.1985 - 03.1986
Accounting Technician
Northern Virginia Community College
High School Diploma -
Marshall High School
Computer Processing
Arlington Career Institute
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