Dedicated, competent, and high-energy individual with a comprehensive educational and professional training background. Over 20 years of experience in the human resources/payroll field, specializing in benefits and HR administration. Extensive knowledge in FMLA, EEOC reporting, COBRA, and ADA regulations gained through formal seminars and training programs. Adaptable to diverse environments, excels both independently and as part of a team. Well-organized with excellent interpersonal skills for effective communication. Strong ethical values and integrity promote professionalism, diversity, and respect.
Overview
24
24
years of professional experience
Work History
Senior Human Resources Business Partner
Hillsborough County Aviation Authority
01.2024 - 11.2024
Coached managers on effective communication techniques, promoting greater transparency within the organization.
Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
Introduced company-wide diversity and inclusion programs, fostering a more inclusive workplace culture.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
Managed conflict resolution processes within the workplace, fostering a positive atmosphere conducive to collaboration and teamwork.
Negotiated favorable terms with benefits providers, securing cost-effective options for employees while managing company expenses responsibly.
Directed hiring and onboarding programs for new employees.
Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
Implemented wellness programs for over 700 employees that led to increased employee satisfaction scores as well as reduced absenteeism due to health-related issues.
Managed full cycle of recruiting, hiring, and onboarding new employees.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Benefits Manager
Hillsborough County Aviation Authority
02.2014 - 01.2024
Led initiatives to update compensation policies reflective of current best practices in the industry.
Managed salary surveys, providing valuable data for informed decision-making regarding compensation adjustments.
Conducted thorough market research on industry salary trends, ensuring the company's competitiveness in attracting skilled professionals.
Improved employee satisfaction by implementing fair and competitive compensation packages.
Educated staff of 700 employees on the value of their benefits package through training sessions and informational materials.
Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
Educated new hires about different benefit plans.
Managed relationships with external vendors such as insurers and brokers, fostering strong partnerships in support of company objectives.
Reduced overall company healthcare costs with strategic negotiations and vendor partnerships.
Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
Fostered a culture of continuous improvement by regularly reviewing processes and policies surrounding employee benefits management.
Organized retirement planning workshops, empowering employees to make informed decisions about their financial futures.
Streamlined benefits enrollment process for smoother onboarding of new employees.
Improved benefits communication, resulting in increased employee understanding and participation.
Implemented wellness programs to encourage healthy lifestyles.
Managed company-wide workers' compensation program, ensuring compliance with all state and federal regulations.
Oversaw yearly open enrollment processes
Educated staff on the value of their benefits package through training sessions and informational materials.
Payroll Officer
Bessemer Board of Education
07.2000 - 02.2014
Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
Managed monthly payroll data entry and processing for 650 employees to comply with predetermined company guidelines.
Managed end-to-end processing of monthly payrolls for a diverse workforce within strict deadlines.
Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in their payrolls.
Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
Ensured compliance with federal, state, and local tax regulations by maintaining updated knowledge of laws and guidelines.
Played a key role in implementing a new timekeeping system that led to more accurate reporting of hours worked across departments.
Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Maintained confidentiality of employee records and payroll information.
Presented employee presentations on benefit programs. Performed complex aspects of benefit accounting and reconciliation.
Subject expert on company insurance programs to employees and dependents.
Subject expert on benefits, such as pension and retirement plan, and group insurance, such as life, hospitalization, and short-term disability.
Researched, developed and implemented annual wellness initiatives.
Recorded employee enrollments in benefits system.
Bookkeeper / Human Resources Manager
Bessmer Public Library
03.2009 - 04.2013
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for 100 employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
Assisted with budget preparation and monitoring, contributing to better expense control.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Served as Benefits Administrator.
Completed quarterly tax forms and unemployment compensation.
Processed bi-weekly payroll and submission of employee retirement benefits.
Completed for employment verifications.
Coordinated and conducted new employee benefit orientation.
Presented statistical and financial reports during monthly board meetings.
Served as recruiter for selection of volunteers and work-study students.
Prepared and presented yearly budget to library board and city mayor.
Represented company at unemployment compensation hearings and EEOC investigations.
Planned and coordinated employee recognition programs.
Education
MBA - Human Resources
Strayer University
Birmingham, AL
04.2013
B.S. - Business Administration
Faulkner University
Montgomery, AL
02-2011
Skills
COBRA Regulations
FMLA Regulations
ADA Regulations
Employee Relations
Workers Compensation
Health Fair Coordination
Benefits Administration
Employee Surveys
Employee Wellness
Recruiting
RFP Process
Open Enrollment
Timeline
Senior Human Resources Business Partner
Hillsborough County Aviation Authority
01.2024 - 11.2024
Benefits Manager
Hillsborough County Aviation Authority
02.2014 - 01.2024
Bookkeeper / Human Resources Manager
Bessmer Public Library
03.2009 - 04.2013
Payroll Officer
Bessemer Board of Education
07.2000 - 02.2014
MBA - Human Resources
Strayer University
B.S. - Business Administration
Faulkner University
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