Lynn Day
Henderson,NV
Summary
Enthusiastic Sr. Loan Officer provides excellent customer service throughout loan origination process. Well-versed in all types of loans and application processes. Consistently exceeds sales expectations.
Knowledgeable and innovative finance, sales and marketing professional with success based on integrity, exceptional customer service, efficiency and ambition.
Overview
11
11
years of professional experience
Work History
Branch Manager
Guild Mortgage
Pahrump, NV
04.2024 - Current
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Educated customers on various aspects of mortgage financing options available.
- Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
- Gathered client debt, credit and income information to determine loan eligibility.
Branch Manager/Sr Loan Officer
LeaderOne Financial Corporation
Henderson, NV
02.2023 - 04.2024
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
Sr. Loan Officer
Celebrity Home Loans
Las Vegas, NV
08.2022 - 02.2023
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting mortgages.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Performed daily maintenance of loan applicant database.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
Sr. Loan Officer/Branch Manager
First Guarantee Mortgage Corp
Henderson, NV
10.2021 - 06.2022
- Managed daily operations of branch, order fulfillment and customer service.
- Planned and implemented company initiatives to improve customer service.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Resolved customer requests promptly, providing courteous services to optimize workflow.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Performed daily maintenance of loan applicant database.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Researched insurance information and flood certificates.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Sr Loan Officer
SWBC-Southwest Business
Henderson, NV
01.2021 - 10.2021
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Tracked and managed new leads and followed up on referral business.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
Sr. Loan Officer
Fairway Independent Mortgage
Las Vegas, NV
03.2020 - 01.2021
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed loan agreements to confirm completeness and accuracy.
- Tracked and managed new leads and followed up on referral business.
- Performed daily maintenance of loan applicant database.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
Sr Loan Officer
Closing Mark Home Loans
Las Vegas, NV
07.2019 - 03.2020
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
Sr Loan Officer
Evergreen Home Loans
Las Vegas, NV
01.2013 - 07.2019
- Built referral business by meeting with local financial planning, home builders and real estate professionals.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Performed daily maintenance of loan applicant database.
- Reviewed loan agreements to confirm completeness and accuracy.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Managed pipeline for originated loans through closing and complete required management reports.
Education
Associate of Applied Science -
Bradford School
Pittsburgh, PA06.1992
Skills
- Application preparation
- Information verification
- Collections proficiency
- Customer service-focused
- Knowledge of VA loan process
- Debt and credit management
- Excellent communicator
- Sales expertise
- Excellent time management
- Reliable
- Analytical
Accomplishments
Evergreen President's Club 2015,2017 and 2018
Closing Mark President's Club 2019
SWBC President's Club 2021
Timeline
Branch Manager
Guild Mortgage
04.2024 - Current
Branch Manager/Sr Loan Officer
LeaderOne Financial Corporation
02.2023 - 04.2024
Sr. Loan Officer
Celebrity Home Loans
08.2022 - 02.2023
Sr. Loan Officer/Branch Manager
First Guarantee Mortgage Corp
10.2021 - 06.2022
Sr Loan Officer
SWBC-Southwest Business
01.2021 - 10.2021
Sr. Loan Officer
Fairway Independent Mortgage
03.2020 - 01.2021
Sr Loan Officer
Closing Mark Home Loans
07.2019 - 03.2020
Sr Loan Officer
Evergreen Home Loans
01.2013 - 07.2019
Associate of Applied Science -
Bradford School
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