Lynn Evans

• Responsible for managing multiple teams (Development, DevOps, Engineering) focused on tracking and managing 14 critical path delivery projects directly related to risk, compliance mitigation, change management, and digital transformation (architecture); managed budgets and operational plans.
• Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
• Provided architectural recommendations and initial design of Zero Trust integrated solution, including but not limited to network re-design, IAM and PMUL technical evaluation (with intent to replace) and hybrid integration to AWS, Azure and GCP.
• Successfully navigated complex regulatory environments to ensure compliance with all relevant laws and industry standards, mitigating potential legal risks.
• Evaluated and decided upon key investments in equipment, infrastructure and talent.
• Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
• Designed and directed the successful integration of new technologies into existing operations, enhancing overall efficiency and productivity.

• Led multiple teams for IAM and data transformation; acted as inter-disciplinary program manager for architecture, cloud migration and DevOps teams across the organization to meet regulatory requirements; coordinated a network of teams across the organization to reach common goals and to report to the executive committee on a regular basis to ensure timely delivery and ROI, cost containment and compliance.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
• Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
• Resolved issues, acting upon agreed upon recommendations based on production and compliance reports.
• Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
• Drove digital transformation efforts within the organization by implementing advanced technology solutions that streamlined workflows and improved customer experience, including prototyping various solutions for viability.
• Managed multi-million dollar budgets responsibly, achieving cost savings and ensuring resources were allocated effectively.

• Digital transformation program to comply with new regulations and privacy laws
• Worked with executives, business project managers of business units and technical organizations; included business subject matter experts to facilitate business discussions
• Participated in peer reviews of business requirements and technical specifications
• Led QA and UAT teams through to production
• Managed budget for both internal cost centers and vendor contracts.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Delivered high-quality results by setting performance metrics and monitoring progress against targets.
• Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Evaluation of current Interactive Voice Response system; decomposition of existing code; generation of complete documentation and systems specifications to meet new business requirements.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Work with Business subject matter experts to facilitate business discussions. Work with Quality Assurance to identify, document and track all testing requirements and test cases.
• Validate that all requirements, by business unit, are met for each line of business/call center
• Work with business experts and implementation specialists to define configuration requirements.
• Conduct User Acceptance Testing and consolidate the results for other testers.
• Lead defect review meetings and report testing progress through the lifecycle of a deployment, and post-deployment
• Document all business deliverables such as specifications, infrastructure, use cases, test cases and results. Ensure that all business requirements are met by tracking through the life cycle of the projects, from the requirements phase, through the development, testing and implementation.
• Assisted in exercises to ensure the best possible customer experience, and optimum containment as appropriate through direct monitoring and measurement
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Developed strong relationships with clients through effective communication and proactive problem-solving strategies.
• Championed best practices in software development to maintain high standards of quality across all projects.
• Increased user satisfaction through comprehensive requirements gathering efforts that aligned product features with end-user needs.
• Spearheaded change management initiatives, successfully navigating teams through periods of rapid growth or transitions in technology stacks.
• Worked with business subject matter experts to facilitate gap analysis and provided technical expertise to define configuration requirements.

• Mitigated risks in system implementations by conducting thorough risk assessments and establishing contingency plans.
• Planned and directed the analysis of complex business problems within the critical investment infrastructure and process arena to be solved with automated systems.
• Provided technical designs and architecture recommendations in identifying, evaluating, and developing STRUTS and .NET based solutions
• Documented all business deliverables such as specifications, infrastructure, use cases, test cases and results. Ensure that all business requirements are met by tracking through the life cycle of the program.
• Reduced project completion time, coordinating cross-functional teams to ensure timely deliverables.
• Delivered high-quality presentations to stakeholders, clearly communicating project progress and outcomes achieved thus far.
• Facilitated seamless change management processes during system updates, minimizing disruptions to daily operations.

Principal

8/05 – 11/05 City of San Francisco Special Project (contract) Architect– 3-1-1 Project

1/05 – 3/05 City of San Jose Special Project (contract)

CRM Business Systems Consultant/Technical Program Manager

2/04 - 6/04 UHC

IVR Project Development (contract)

8/03 – 6/04 JG Communications VOIP/LAN/WAN

Principal

5/03 - 8/03 United Health Corp

Sr. Analyst and Developer

10/01 - 5/03 PG&E

Systems Engineer/Architect

12/00 - 10/01 New Millennium Entertainment -ISP

VP Engineering, Chief Architect

02/00 - 12/00 Sega.Com

CTO and interim COO

10/99 -02/00 Silicon Energy (now Itron)

VP Integration

10/97 - 10/99 Silicon Valley Bank

SVP Applications Development

4/97 - 9/97: Health Systems Design Corporation

(Consulting) Director of Development

1/97-3/97 Quick Response Services

Engineering Manager (consultant during merger)

2/96-2/97 TIBCO Software, Palo Alto, California

Sr Program Developer/Project Lead

12/89-2/96 CMIS/Metamorphic Technologies, Inc.

Principal

Designed, installed, customized and upgraded integrated systems

3/86-11/89 PacTel InfoSystems

Pre-Sales Engineer, LAN/WAN

1/85-2/86 Sabbatical

5/84-1/85 Northern Telecom

Senior Programmer, HP/3000

2/82-5/84 Integrated Device Technology

Lead developer, PDP 11/780 & VAX