Lynn Ferguson
Port Charlotte
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Organized Secretary with broad experience in administrative support roles. Strengths include task prioritization, record maintenance, and planning of meetings or events. Demonstrated ability to contribute to team efforts while coordinating office management activities. Proven impact in previous positions through improved workflow efficiency and effective communication. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
USPS
Port Charlotte
08.2006 - Current
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Collected payments for COD items, postage due, and other fees as required.
- Inspected postal vehicles for defects prior to operation.
- Handled undeliverable mail in accordance with established procedures.
- Communicated effectively with supervisors regarding route progress or changes.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Delivered mail to residents and business within assigned area.
- Maintained accurate records of deliveries.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Provided change-of-address cards and other postal forms upon customer request.
- Ensured proper handling of fragile packages requiring special care.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Maintained accurate records of daily deliveries.
- Reported any safety or security incidents encountered during the course of duty.
- Scanned labels on letters or parcels to confirm receipt.
- Obtained receipts for registered and certain insured mail.
- Operated vehicle in accordance with applicable laws and regulations.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Recorded address changes to redirect mail for residences or businesses.
- Assisted customers with inquiries regarding postal services and regulations.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Responded promptly to emergency situations when called upon.
- Sorted mail, arranging in delivery sequence for distribution.
- Inspected mailboxes along route ensuring they are properly maintained and secured.
- Used road maps or GPS to verify routes and designated addresses.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Verified accuracy of addresses before delivering mail or parcels.
- Identified hazardous materials that may pose risk to public safety.
- Delivered various types of mail on routes according to strict timelines.
- Regularly monitored fuel levels in postal vehicle ensuring it never runs out of gas.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Sold stamps and money orders to mail customers along daily route.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Routed all classes of mail in sequence of delivery along established route.
- Entered change of address orders into computers to process forwarding address stickers.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Adhered to all USPS policies and procedures related to delivering mail.
- Provided excellent customer service while interacting with customers on route.
- Followed established protocols for secure package delivery at customer locations.
- Obtained signatures for registered, certified, and insured mail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
Secretary
Shorepointe hospital
Port Charlotte
03.2005 - 07.2022
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained organized filing system of paper and electronic documents.
- Handled confidential documents with discretion.
- Drove customer feedback to deliver information to management for corrective action.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors and directed to appropriate location or person.
- Handled incoming calls and directed callers to appropriate department or employee.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Prepared expense reports in accordance with company policies and procedures.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Responded to customer issues to provide immediate resolution and improve retention.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
CNA
Shorepointe Nursing Center
Port Charlotte
03.2005 - 07.2021
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported non-ambulatory residents in range of motion exercises.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Distributed drinking water and nourishment to residents.
- Transported residents within the facility as needed.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Planned and served meals and snacks to patients according to prescribed diets.
- Monitored food intake and output as directed by nursing staff.
- Helped residents walk with or without self-help devices.
- Collected specimens from patients for laboratory testing purposes.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Administered medications under supervision of a licensed nurse.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided emotional support to family members during difficult times.
- Assisted residents in preparing for activities and social programs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented activities and recorded information in EMR system.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reminded patients to take prescribed medications or nutritional supplements.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Turned and repositioned bedridden patients to prevent bedsores.
- Educated patients on self-care techniques that would help them maintain their independence.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Administered medications and educated patients and families on correct at-home administration.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Used mobility devices to transport patients.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
High School Diploma -
Wayne County Community College
Detroit, MI06-1987
Skills
- Vehicle inspection
- Geographical expertise
- Vehicle maintenance
- Delivery procedures
- Prioritization
- Dependability
- Hand-eye coordination
- Scheduling flexibility
- Load balancing
- Sorting mail
- Weather preparedness
- Observation
- Package handling
- Mail distribution
- Route planning
- Safe driving
- Address verification
- Postal regulations
- Stress management
- Postal code knowledge
- Problem-solving
- Continuous improvement
- Postal Code Sorting
- Team collaboration
- Confidentiality maintenance
- Task prioritization
- Hospitality and accommodation
- Goal setting
- Change-of-address orders
- Critical thinking
- First Aid/CPR
- Delivery records
- Punctuality
- Teamwork
- Professionalism
- Mileage documentation
- Local geography knowledge
- Conflict resolution
- Delivery scheduling
- Vehicle inspections
- Persistence
- Time management abilities
- Relationship building
- High-priority mail
- Problem-solving abilities
- Vehicle operation
- Adaptability and flexibility
- Weather Condition Adaptability
- Active listening
- Record keeping
- Communication skills
- Route deliveries
- Mail-sorting and delivery sequence
- Scan parcels
- Service sales
- Multitasking capacity
- Equipment maintenance
- Teamwork and collaboration
- Deliver mail
- Postage calculation
- Collect packages
- Multitasking Abilities
- Package scanning
- Postal Regulations Compliance
- Postal equipment operation
- Manage sorting
- Address management system
- Effective communication
- Mail collection
- Attendance oversight
- Insured mail procedures
- Multitasking
- GPS use
- Manual dexterity
- Analytical skills
- Written communication
- Customer service
- Route navigation
- Adaptability
- Schedule management
- Office correspondence
- Phone reception
- Letter writing
- Requisition processing
- Inventory purchasing
- EHR referral tracking
- Confidentiality
- File systems management
- [Type] report generation
- Calendar management
- Reception functions
- Inter-office communications
- Legal documentation preparation
- Data verification
- Contract administration
- Organization
- Database maintenance
- Report generation
- Cross-functional communication
- Prioritization and time management
- Keyboarding skills
- Database administration
- Phone etiquette
- Filing experience
- Document preparation
- Verbal and written communication
- Record preparation
Affiliations
- I love working with people and being able to solve their problems.
Certification
I hold a cpr/cna license / 620 all lines adjustes license
Languages
English
Professional
about me
I have been in customer service most of my life and i love being able to work with people
Timeline
Rural Mail Carrier
USPS
08.2006 - Current
Secretary
Shorepointe hospital
03.2005 - 07.2022
CNA
Shorepointe Nursing Center
03.2005 - 07.2021
High School Diploma -
Wayne County Community College
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