Lynn Fisher

• Quickly and accurately counted drawers at start and end of each shift.
• Monitored areas for security issues and safety hazards.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items and join reward programs.
• Operated POS cash register and equipment to collect payments.
• Monitored self-checkout systems and provided assistance or intervention where required.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Set overall vision and provided team leadership.
• Identified individual employee's unique work styles and adapted management methods.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
• Worked with management team to implement proper division of responsibilities.
• Evaluated employee performance and coached and trained to improve weak areas.
• Streamlined operations of multiple lines of business within organization.
• Interviewed, hired and trained new employees for production positions.
• Maintained compliance with company policies, objectives and communication goals.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered constant flow of customer calls with minimal wait times.
• Trained new personnel regarding company operations, policies and services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered excellent customer service, resulting in consistent customer satisfaction rating.
• Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Entered orders into computer database system.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Facilitated orders and completed accurate to meet aggressive deadlines.
• Welcomed, greeted and assisted guests in high-traffic store, generating dollars in business.
• Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.
• Resolved issues over phone with customers daily.
• Validated paperwork to boost efficiency.
• Provided ongoing guest service.

• Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
• Used micrometer and visual inspections to evaluate tools for defects and wear.
• Tracked excess materials and coordinated returns of damaged or unused items to vendors.
• Charged raw materials to specific jobs and documented lost or broken tools.
• Identified areas for business improvements and utilized client feedback to drive developments.
• Oversaw hiring processes for over permanent and temporary seasonal staff.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Onboarded new employees with training and new hire documentation.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Accomplished multiple tasks within established timeframes.
• Propelled continuous improvements and strategically capitalized on current market trends.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Managed day-to-day business operations.
• Maintained up-to-date administrative records to monitor operational conditions.
• Directed successful operational turnaround, eliminating debt.
• Generated revenues yearly and effectively capitalized on industry growth.
• Consulted with customers to assess needs and propose optimal solutions.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Created and monitored promotional approaches to increase sales and profit levels.
• Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Aligned branding initiatives and sales strategies with client goals.

Patient care, movement, worked with any function that included patient movement and care.

• Maintained excellent attendance record, consistently arriving to work on time