Lynn Fitzgerald
Salem
Summary
Experienced manager with a proven track record of leading teams and excelling in planning and organizational tasks. Demonstrated strong leadership skills that effectively guide and support team members. Equips employees with necessary tools and knowledge to handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach that consistently yields positive outcomes.
Overview
25
25
years of professional experience
Work History
Manager, Department of Surgery
Tufts Medicine
01.2009 - 06.2024
- Responsible to oversee the daily operations of the Department of Surgery consisting of six separate specialties including the Outpatient Ambulatory Clinic
- Maintaining licensure and physician credentialing and staff schedules
- Monitoring budgeted operational expenses and working with department director to adequately request and budget for capital and non-capital expenses each year
- Responsible for biweekly payroll for staff and physicians as well as recruitment, onboarding and training of new team members
- Submitting physician reimbursements to Physician Organizations while tracking budgeted expenses for each MD, NP and Physician Assistant
- Responsible to monitor daily charge reports and correcting charges when necessary within EPIC and or correcting individual coding errors
- Responsible to provide both positive feedback and disciplinary action when necessary
- Also, providing fair and accurate performance evaluations to all staff members
- Empowering team members by initiating team meetings and round table discussions for staff to openly voice concerns while offering advice and potential resolution to stated concerns
- Traveling to satellite locations to assist with physician patient flow, train new administrative support
- Working directly with leadership to relocate satellite office space as practices out grew locations, including working directly with building owners or realtor, movers, carpenters, IT and other contractors to meet deadlines for practices to reopen on time and within budget while continuing to provide exceptional care to patient disrupted by specialty practices relocation
- Maintaining clinic for Joint Commission audits, including updating and educating staff of changes in State and Federal clinical regulatory changes
- Completed additional responsibilities as requested by leadership team
- 2016 recipient of Tufts Medical Center True Blue Award
- Reason for leaving: Hospital restructuring; Layed off
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Administrative Assistant
DSI Amesbury Dialysis
07.2006 - 04.2009
- Maintaining patients electronic medical records
- Scheduling medical appointment, telephone triage, tracking employee licensure and required immunizations
- Obtaining and submitting all new hire paperwork and drug screening to corporate office
- Responsible to maintain all facility operational certificated and licensure as required by the State of Massachusetts
- Responsible for educating all new employees of benefit options and educational requirements
- Crossed trained to assist Inventory Clerk
- Reason for leaving: Position reduced to part time without benefits
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant/Medical Assistant
Arrigg Eye and EAR Associates
01.1999 - 01.2006
- Coordinating all surgical care for patients
- Assisting physicians with in-office procedures
- Responsibilities included but not limited to instructing all patients regarding proper post operative care and future appointments
- Sterilizing daily surgical equipment and calling patient medication refills
- Onboarding new physicians to ensure smooth transition between outside facilities and new patients to the practice
- Physician credentialing with local hospitals and insurance companies as required by Federal and State laws
- Responsible for maintaining HIPPA and OSHA guidelines throughout the office
- Reason for leaving: Office could not offer family health insurance package
Education
Associate Degree - Business Administration
Hesser College
Manchester, NH01.1987
Skills
- EPIC electronic medical records
- Outlook
- Excel
- Word
- Zoom
- PowerPoint
- Physician credentialing
- Staff scheduling
- Operational compliance
- Performance evaluation
- Team collaboration
- Conflict resolution
- Employee training
- Project management
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Payroll administration
- Process improvement
- Staff training and development
- Staff management
- Documentation and reporting
2016 Recipient of Tufts Medical Center True Blue Award
True Blue award is a yearly award to honor an employee of Tufts Medical Center for superior services and dedication. This award is voted on by fellow workers, staff, physicians and often past patients at the medical center. I can honestly say I was both humbled and honored to receive such a prestigious award.
Timeline
Manager, Department of Surgery
Tufts Medicine
01.2009 - 06.2024
Administrative Assistant
DSI Amesbury Dialysis
07.2006 - 04.2009
Administrative Assistant/Medical Assistant
Arrigg Eye and EAR Associates
01.1999 - 01.2006
Associate Degree - Business Administration
Hesser College
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