Recruiting
Lynn Ford
Verstela
Gilbert,AZ
17
Years of experience
Summary
Accomplished sales leader delivering strong operational results through strategic planning and meticulous attention to detail. Committed to employee development and operational excellence, driving growth and compliance in fast-paced environments.
Work History
Sr. Branch Manager- Catalyst Coach
8 Years 10 Months- Created new revenue streams and recruited talented staff for branch offices.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
Store Manager
2 Years 4 Months- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Area Manager
5 Years 7 Months- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Developed and implemented strategies to improve customer service and increase sales.
- Supervised various locations, enforcing high-quality standards of operation.
Skills
Sales management
Operations management
Policy formulation
Attention to detail
Safety protocol
Performance reviews
Strategic planning
Employee development
Human resources
Timeline
Sr. Branch Manager- Catalyst Coach
Verstela
11.2017 - Current
Store Manager
Pier1 Imports
07.2015 - 11.2017
Area Manager
Wet Seal. Inc
06.2009 - 01.2015