Lynn Fox
Bonaire,GA
Summary
Dynamic professional with a proven track record at Coldwater Creek, excelling in customer service and training. Skilled in effective problem-solving and empathetic communication, I successfully managed complex inquiries and enhanced team performance. My strong organizational abilities and attention to detail contributed to improved operational efficiency and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Animal Care Attendant
Peach County Animal Rescue and Rehabilitation
08.2021 - 07.2024
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Restrained animals safely during exams and procedures.
- Assisted with successful adoption events, matching animals with suitable forever homes.
- Contributed to positive public relations efforts by answering inquiries about available animals and providing excellent customer service during visits to the facility.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Reduced stress levels in animals through consistent implementation of behavioral enrichment activities tailored to individual needs.
- Successfully trained new volunteers on standard operating procedures, contributing positively towards efficient and consistent animal care.
- Developed strong relationships with local veterinary clinics to ensure prompt attention to any medical concerns that arose among resident animals.
- Implemented new feeding protocols that resulted in healthier weight management for overweight pets housed at the facility.
- Improved animal health by administering medications and vaccinations as per veterinarian''s instructions.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Receptionist, Accounts Receivable
OVP Health
03.2016 - 04.2020
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Optimized cash flow management by accurately recording payments received from clients.
- Collaborated with team members to ensure the smooth operation of daily tasks, fostering a positive work environment.
- Promoted a professional image of the organization through courteous interactions with clients over phone or email.
- Supported the accounting department during audits by providing necessary documentation and clarifications on account reconciliations.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Increased accuracy in financial reporting by carefully reviewing account statements and correcting discrepancies.
- Supported office staff by handling administrative tasks such as scheduling appointments and managing calendars.
- Implemented new filing systems to improve document retrieval times, increasing overall office efficiency.
- Streamlined front desk operations for increased efficiency and improved guest experience.
- Facilitated communication between departments by accurately relaying messages and information requests.
- Ensured timely collections by closely monitoring overdue accounts and initiating appropriate actions.
- Assisted in the preparation of financial reports, contributing to informed decision-making within the company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Advocate
Highmark
06.2014 - 02.2016
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service departments.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Transportation/Logistics
Coldwater Creek
06.2010 - 06.2014
- Translated business needs and priorities into actionable logistics strategies.
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Determined the most cost-effective procedures and routes for shipments.
- Gathered, logged and monitored all shipping data
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Established long-term customer relationships through prompt and courteous service.
- Reported carrier-performance metrics and monthly costs reports to executive team.
- Drafted budgets, monitored warehouse costs and reduced expenses when possible.
- Forecasted manpower requirements based on daily workload and company targets.
- Supervised material flow, storage and global order fulfillment.
Accounting
Coldwater Creek
06.2007 - 06.2010
- Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
- Managed payroll for an organization of 300 personnel.
- Worked with human resources to develop a streamlined way to track paid time off.
- Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
- Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
- Maintained daily bookkeeping report.
Customer Service Advocate, Trainer, and Lead
Coldwater Creek
04.2000 - 06.2007
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gathered and verified all required customer information for tracking purposes.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
- Created an online training program to be used during video training conferences.
- Organized training for 24 new employees per week.
- Extensively trained new and existing employees.
- Supervised and coordinated activities for Customer Service Advocates during annual training seminars.
- Monitored participant workflow and behaviors throughout the training process.
- Conducted one-on-one tutoring sessions for new employees.
- Administered performance reviews to evaluate each participant’s progress.
Education
High School Diploma - undefined
Wirt County High School
Elizabeth, WV1994
Skills
- Basic office administration knowledge
- Maintains adherence to customer service standards
- Experienced in customer service operations
- Skilled in handling multi-line telephone communications
- Exceptional communication skills
- Proficient in MS Windows
- Adaptable learner
- Proficient in client communication
- Training and development
- Long-haul transportation
- Rail logistics management
- Global shipping logistics
- Effective prioritization skills
- Empathy and patience
- Strong organization
- Structured record-keeping
- Efficient data management
- Accounts payable processing
- Accurate financial recordkeeping
- Cash handling experience
- Demonstrated sales expertise
- Effective scheduling management
- Document preparation
- File management
- Collaborative teamwork
- Service excellence
- Time management
- Detail-oriented approach
- Problem-solving abilities
- Dependable attendance
- Effective multitasking
- Consistent reliability
Timeline
Animal Care Attendant
Peach County Animal Rescue and Rehabilitation
08.2021 - 07.2024
Receptionist, Accounts Receivable
OVP Health
03.2016 - 04.2020
Customer Service Advocate
Highmark
06.2014 - 02.2016
Transportation/Logistics
Coldwater Creek
06.2010 - 06.2014
Accounting
Coldwater Creek
06.2007 - 06.2010
Customer Service Advocate, Trainer, and Lead
Coldwater Creek
04.2000 - 06.2007
High School Diploma - undefined
Wirt County High School
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