Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Lynn Franco

Morganville,NJ

Summary

Seasoned Public Information Officer with background in managing and facilitating flow of information to the public. Experienced in coordinating media relations, developing communication strategies, and executing successful public outreach campaigns. Strong ability to handle crisis communications while ensuring transparency for all stakeholders. Prior role involved strengthening public trust through effective information dissemination and proactive media engagement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Aide to Mayor

Township of Marlboro
Marlboro , NJ
01.2012 - Current
  • Responded to inquiries from legislators and support staff.
  • Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Established protocols for handling confidential information related to decision-making processes in the executive office.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Represented the executive office at public functions or meetings with external stakeholders.
  • Maintained a calendar of upcoming events and deadlines for the executive team.
  • Reviewed contracts and other legal documents prior to signing off by executives.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Organized workshops, seminars, conferences, and other events as required by executives.
  • Facilitated effective communication between different teams in order to foster collaboration across departments.
  • Managed communications between the executive office, senior leaders, and other staff members.
  • Organized and maintained documents, files and records.
  • Briefed supervisor and staff on key issues and projects.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Attended staff meetings and professional development sessions.

Public Information Officer for OEM

Township of Marlboro
Marlboro, New Jersey
01.2012 - Current
  • Assisted in developing campaigns that raised awareness around key topics or issues related to the organization's mission.
  • Developed and maintained close working relationships with members of press.
  • Posted and updated content on company's website and social media outlets.
  • Monitored social media platforms for relevant conversations concerning the organization's brand or mission statement.
  • Fielded media requests and set up staff interviews.
  • Authored strategic press releases, interview talking points and media responses.
  • Developed public relations strategies to influence public opinion or promote ideas, products or services.
  • Prepared or delivered speeches to further public relations objectives.
  • Managed website content related to department news and announcements.
  • Delivered program information to public by preparing and presenting press releases, conducting media campaigns and maintaining program-related web sites.
  • Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
  • Developed comprehensive plans for crisis communication scenarios in order to respond quickly and effectively in times of emergency.
  • Participated in brainstorming sessions with teams from other departments regarding potential outreach opportunities.
  • Responded to requests for information from media or designated spokesperson or information source.
  • Created press releases, newsletters, brochures, and other promotional materials for events and programs.
  • Maintained a database of contacts including journalists, bloggers, influencers.
  • Responded promptly to customer inquiries received via phone or email.
  • Oversaw daily communications and emergency response.
  • Maintained professionality and efficiency while working closely with leadership.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Operating Officer

Associated Pension Trust
Jamesburg, NJ
  • Managed team of professionals to ensure operational efficiency and effectiveness.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Identified needs of customers promptly and efficiently.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Skills

  • Organizational strategy
  • Strategic crisis communication planning
  • Stakeholder engagement
  • Customer support expertise
  • Digital content management
  • Effective communication
  • Written communication
  • Social media and promotions

Certification

FEMA COURSE COMPLETIONS

IS-00029: IS-00029: Public Information Officer Awareness 10/16/2017
IS-00042: Social Media in Emergency Management 10/26/2017
IS-00100.c: Introduction to Incident Command System, ICS-100 5/1/2024
IS-00242.c: Effective Communication 4/30/2024
IS-00247.c: Integrated Public Alert and Warning System (IPAWS) for Alert Originators 10/21/2024
IS-00251.b: Integrated Public Alert and Warning System (IPAWS) for Alerting Administrators 7/31/2024
IS-00288.a: The Role of Voluntary Organizations in Emergency Management 10/24/2024
IS-00317.a: Introduction to Community Emergency Response Team (CERTs) 12/24/2024
IS-00909: Community Preparedness: Implementing Simple Activities for Everyone 5/10/2024

AI and Local Government 11/20/2024

Cyber Security 11/20/2024

Crisis Communication - NJ State Chief of Police

Rutgers Center for Executive Leadership Digital Communication and Social Media - Summer, 2020

Timeline

Aide to Mayor

Township of Marlboro
01.2012 - Current

Public Information Officer for OEM

Township of Marlboro
01.2012 - Current

Operating Officer

Associated Pension Trust

Similar Profiles

CREATE PROFILE
Lynn Franco