Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Lynn Gallagher

Lynn Gallagher

Dawsonville,GA

Summary

With a proven track record at NGPG Gainesville Family Medicine, I excel in multitasking and patient relations, enhancing office efficiency and patient satisfaction. Skilled in insurance verification and critical thinking, I've significantly contributed to team development and operational improvements, demonstrating leadership and a commitment to excellence.

Overview

19
19
years of professional experience

Work History

Lead Medical Office Assistant

NGPG Gainesville Family Medicine
Gainesville, GA
05.2024 - Current
  • Lead my MOA team at the front desk and call center.
  • Train MOA new hires.
  • Help implement all tasks for MOA's.
  • Perform insurance recertifications.
  • Being able to flex around the office and help wherever I am needed.
  • Knowledge of insurance and the ability to help with clarification when a fellow MOA needs assistance.
  • I am a multitasker.
  • I enjoy learning.
  • I am signed off with staff development to help triage in the back office with NGPG.
  • I help with managing the schedule for my MOA team.
  • I help with coaching situations with my team.
  • I have helped with the interview process and helped pick our latest new hire on the MOA team.
  • I work with drug reps to schedule office luncheons.
  • I am proficient with front desk policies.

Office Manager (Physician Practice Coordinator II)

NorthSide Dahlonega Primary Care
Dahlonega, GA
08.2022 - 05.2024
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Medical Necessity Billing and Coding for Laboratory Services, Diagnostic Testing, and Patient Billing

Medical Front Office Coordinator

NGPG Dahlonega Internal Medicine
Dahlonega, GA
02.2019 - 08.2022
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Helped patients complete paperwork and explained processes and procedures.
  • Updated patient financial information to promote accurate record keeping.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Communicated with patients to gather intake data and verify chart information.
  • Scanned incoming documentation.
  • Kept department clean, organized and professional.
  • Medical Necessity Billing and Coding for Laboratory Services, Diagnostic Testing, and Patient Billing

Office Manager

National Recovery Association
Gainesville, GA
11.2013 - 04.2019
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Supervised company transitions, system conversions and office moves.
  • Managed office budget to handle inventory, postage and vendor services.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Managed payroll for temporary, hourly and salaried employees.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Accounts Payable

Medical Referral Coordinator

Foothills Family Medicine
Dahlonega, GA
01.2013 - 10.2013
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Entered confidential patient information and updated electronic records in database.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Aided clinical team to support administrative needs for clinical referrals.
  • Coordinated referral orders for patients.
  • Gathered and verified insurance requirements to meet payer requirements.
  • Obtained PA for services such as diagnostic imaging.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
  • Collected required signatures to initiate referral process.
  • Helped patients complete paperwork and explained processes and procedures.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Medical Necessity Coding

Cashier

Kangaroo Express
Dawsonville, GA
11.2009 - 04.2013
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Reported pricing discrepancies to supervisor.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions and promotional offers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Medical Assistant

Dahlonega Internal Medicine
Dahlonega, GA
06.2007 - 12.2008
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history patients each shift.
  • Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
  • Recorded, reported and posted specimen results in company software.

Medical Receptionist

Foothills Family Medicine
Dahlonega, GA
01.2006 - 06.2007
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.

Education

High School Diploma -

Lumpkin County High School
Dahlonega, GA
2001

Skills

  • Multitasking and Organization
  • Task Prioritization
  • Computer Skills
  • Appointment Scheduling
  • Phone and Email Etiquette
  • Insurance Verification
  • Attention to Detail
  • Patient Flow
  • Problem-Solving
  • Patient Relations
  • Critical Thinking
  • Time Management
  • BLS Certified
  • Customer Service
  • Billing and Invoicing

References

  • Carlene Grindle, Previous Manager Have Known 20 + years # 706-429-7724
  • Matt White, Previous Employer Have Known 8 + years # 770-519-2022
  • Reycel Riviere, Friend Have Known 6 + years # 805-607-0951

Timeline

Lead Medical Office Assistant

NGPG Gainesville Family Medicine
05.2024 - Current

Office Manager (Physician Practice Coordinator II)

NorthSide Dahlonega Primary Care
08.2022 - 05.2024

Medical Front Office Coordinator

NGPG Dahlonega Internal Medicine
02.2019 - 08.2022

Office Manager

National Recovery Association
11.2013 - 04.2019

Medical Referral Coordinator

Foothills Family Medicine
01.2013 - 10.2013

Cashier

Kangaroo Express
11.2009 - 04.2013

Medical Assistant

Dahlonega Internal Medicine
06.2007 - 12.2008

Medical Receptionist

Foothills Family Medicine
01.2006 - 06.2007

High School Diploma -

Lumpkin County High School

Similar Profiles

  • Barbara Green

    Barbara GreenBarbara Green

    Certified Medical Assistant at NGPG Toccoa Family MedicineCertified Medical Assistant at NGPG Toccoa Family Medicine

    View Profile
  • Thelma L. Merrell

    Thelma L. MerrellThelma L. Merrell

    Referrals Specialist at NGPG, Braselton Family MedicineReferrals Specialist at NGPG, Braselton Family Medicine

    View Profile
  • Makayla Bowen

    Makayla BowenMakayla Bowen

    Medical Assistant at NGPG Family PracticeMedical Assistant at NGPG Family Practice

    View Profile
Lynn Gallagher