Summary
Work History
Education
Skills
Timeline
Cornelia "Lynn" Genusa

Cornelia "Lynn" Genusa

Hammond,LA

Summary

Dedicated Credentialing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Credentialing position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Licensure/Credentialing Specialist

North Oaks Medical Center
01.2021 - Current
  • Received and evaluated applications to look for missing and inaccurate information.
  • Conducted primary source verifications such as background checks and board certifications.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Obtained NPI numbers for providers and facilities and updated existing profiles.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.

Secretary

North Oaks Medical Center
03.2017 - 01.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted calls to patients for reminder visits
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and department data.

Driver

Multiple Locations
06.2008 - 10.2017
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Checked in with dispatch service and updated with current location.
  • Obtained customer signatures to complete and process paperwork.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.

Data Specialist II

Cox Communications
10.2004 - 06.2008
  • Validated incoming data against quality standards to eliminate irrelevant or unusable information.
  • Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Added documents to file records and created new records to support filing needs.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
  • Ran essential daily, weekly and monthly KPI metric reports from compiled data.

Temp Worker

Spherion Staffing
10.2003 - 10.2004
  • Worked for Cox Communication as a Temp for the GM, handling clerical duties, updating calendar and meetings.
  • Worked for Cox Communications Field Service Department updating reports for Field Service Techs.
  • Pulled data from Field Service to verify competency for each Field Service Tech skill level vs. productivity
  • Worked for Communications Supervisor building a binder for processes
  • Answered phones and emails for staff as needed
  • Offered exceptional customer service to all guests.
  • Gathered, organized and input information into digital database.
  • Collected, arranged and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets using Excel based application.

Co-Owner/Operator

Domino's Pizza Franchise
01.2000 - 08.2003
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Co-Owner/Operator Manager

Domino's Pizza Franchise
01.2000 - 08.2003
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Field Service Representative

Paging Network Of Houston
10.1990 - 01.2000
  • Field Service Representative:
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed maintenance activities
  • Liaised with internal departments to optimize productivity and efficiency of tower issues.
  • Worked with Field Service Techs to schedule tower checks due to customers issues to stop interrupting day-to-day happenings.
  • Performed disk backups every morning of the paging system
  • Worked with Finance on Paging tower rents monthly and increases as they were due
  • Worked with Customer Service on any tower complaint issues that derived from customer complaints in a specific area and route a tech for maintenance issues
  • Inventory Control Clerk:
  • Maintained inventory count, tracked usage and documented variances.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Spearheaded and implemented standardized processes to control supply and inventory management.
  • Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
  • Completed scheduled audits with efficient and accurate approach.
  • Kept up-to-date on store, shelf and order availability of Pager products.
  • Audited and corrected discrepancies in inventory numbers.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Kept merchandise moving smoothly and accurately from stockroom to sales floor.
  • Implemented organizational systems to optimize product placement and operational productivity.

Shift Leader/CSR, Sales

Domino's Pizza
04.1986 - 10.1990
  • Tracked stock using company inventory management software.
  • Achieved perfect attendance and on-time record.
  • Maintained records related to sales, returns and inventory availability.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Education

High School Diploma -

North Shore High School, Houston
05.1988

Skills

  • Employee Motivation and Performance
  • Integrity and Transparency
  • Operational Analysis
  • Inventory Optimization
  • Accounts Payable and Accounts Receivable
  • Operational Efficiency and Safety
  • Adaptable and Flexible
  • Approachable and Outgoing
  • Quality Control Planning
  • Balanced Work Ethic
  • Payroll Preparation
  • Systems Organization
  • Typing 90 wpm
  • 10 Key by touch
  • Excel/Word/Fox-It Software

Timeline

Licensure/Credentialing Specialist - North Oaks Medical Center
01.2021 - Current
Secretary - North Oaks Medical Center
03.2017 - 01.2021
Driver - Multiple Locations
06.2008 - 10.2017
Data Specialist II - Cox Communications
10.2004 - 06.2008
Temp Worker - Spherion Staffing
10.2003 - 10.2004
Co-Owner/Operator - Domino's Pizza Franchise
01.2000 - 08.2003
Co-Owner/Operator Manager - Domino's Pizza Franchise
01.2000 - 08.2003
Field Service Representative - Paging Network Of Houston
10.1990 - 01.2000
Shift Leader/CSR, Sales - Domino's Pizza
04.1986 - 10.1990
North Shore High School - High School Diploma,

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Cornelia "Lynn" Genusa