Lynn Glenn
Kirkland,WA
Summary
Dynamic Executive Manager with a proven track record, excelling in strategic planning and operational efficiency. A demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting business development and operational improvements, market expansion, and positive corporate culture as keys to success.
Overview
41
41
years of professional experience
Work History
Executive Director
Fairwinds Redmond/Cogir of Kirkland
08.2021 - Current
- Responsible for rebuilding staffing and census that had been decimated by the Covid-19 pandemic
- Oversaw the reorganization of our SEO/SEM relating to the community to more effectively generate leads for the sales team
- Pioneered the Otago Balance Program by coordinating with Health & Wellness, Personal Training and Outside Physical Therapist that saw a dramatic reduction in falls by residents
- Uncovered over $1 million in deferred maintenance and coordinated with outside vendor to bring building back to proper standards
- Completed LEAD training through Washington Health Care Association
- Passed most recent Washington State Department of Social and Health Services Audit
President
Glenn Real Estate Services & LJ Consulting
12.2020 - Current
- Consulted with multiple corporate housing companies to develop and improve operational and sales processes
- Consulted with Seattle based property management company with outcome of being awarded a $35 million dollar property portfolio
Vice President - Business Development
PC Housing
01.2019 - 10.2020
- Tasked to build company's dedicated outside business development team, including compensation plans, incentive programs, lead generation programs, marketing strategies, and hiring a high-performing sales team
- Increased outside business development sales from 0 to over 3 million in the first year
- Primary driver and architect of CRM System change from old system to more robust Salesforce platform
- Oversaw the reduction in force for sales team during Covid-19 pandemic
- Responsible for hiring of Relocation Industry expert to help scale and grow OWL sourcing platform
President
Paragon Corporate Housing
03.2013 - 10.2018
- Responsible for sales and operations leadership and the success of all revenue generating components of the company
- Member of the Executive Leadership Team who guides the company's growth in all areas - business development, operations, customer service, marketing, finance, human resources, management, performance optimization, accountability, and reporting
- Drove the business development team by developing strategies that allowed team to grow client-directed business competing against larger, more sophisticated competition
- Developed numerous process improvements and measurement tools that helped streamline and simplify systems, while providing timely information to the team
- Created an international supply chain of temporary housing providers that enabled the business development team to satisfy client needs in virtually any market required
Senior District Manager
Oakwood Worldwide
12.1998 - 01.2013
- Managed sales and operations in Seattle, London, Los Angeles, San Francisco, Chicago, Miami, Portland, and Phoenix
- Responsibility for supplier partnerships in secondary markets of Alaska, Montana, British Columbia, Alberta, Saskatchewan, Manitoba and Europe
- General Management responsibility for sales, customer service and operations
- Property Management responsibility for four properties (800+ units) in the Puget Sound, with mix of conventional residential and corporate housing
- Home Services Management responsibility for all Puget Sound units, providing Delivery, Housekeeping, Housewares and Ancillary services
- Oversight of all P&L budget areas, including strategy, planning and implementation
- Achieved extensive account penetration with major market clients including, Microsoft, Boeing, Starbucks, and Amazon
- Recognized customer service leader with consistent placement in top 5% of company including #1 in 2008 and 2011
- President's Award winner for unprecedented turnaround of London office after its failed opening (Oakwood's first European venture)
- Member of cross functional task forces with responsibilities for planning and implementation of new computer system (OSCAR, Seibel), pricing and budgeting platforms, and operational process improvements
Account Executive
Oakwood Worldwide
02.1996 - 12.1998
- Responsible for re-establishing and growing the founding market for company
- Increased territory market share from 12% to 66% in less than 2 years
Account Executive
United Publishers
02.1994 - 02.1996
- 37% of total sales were from new customers, and increased by 22%, sales from existing customers
- Suggested and assisted in implementing product changes that increased sales and profitability of all company directories
- Consistently exceeded all sales goals in the directories serviced
Account Executive
Boise Cascade Office Products
04.1988 - 02.1994
- Increased territory sales from $142,000 to $1.45 million yearly in three years
- Increased existing customer base by over 63%, by developing strong partnerships with new customers, both large and small
- Completed training courses in Total Quality Management, Value Added Selling and Professional Sales Skills
Personnel Administration
U.S. Navy
06.1984 - 04.1988
- Honorably discharged with a recommendation for preferred re-enlistment
- Responsible for budgeting and purchasing all supplies needed for the division
- Improved check-in procedures for all personnel that expedited the check-in process and increased efficiency
Education
Associate of Arts - Business
Los Angeles Harbor College
Wilmington, CA04-1994
Skills
- Consultative coaching
- Project management
- Financial analysis
- Sales strategy
- Lead generation
- Customer relationship management
- Data analysis
- Team building
- Employee training
- Operational efficiency
- Process improvement
- Market research
- Performance optimization
- Conflict resolution
- Strategic planning
- Teamwork
- Profit and loss management
- Client relationship building
- Business administration
- Active listening
- Employee coaching
- Analytical thinking
- Capital expenditure planning
- Human resources
- Vendor relations
- Turnaround management
- Strategic business planning
- Client engagement
- Strategic partnerships
- Communications strategy
- Budgeting and forecasting
- Crisis management
- Budgeting and cost control
- Employee engagement
- Talent acquisition
- Business consulting
- Strategic selling
- Client understanding
- Problem solving
- Process streamlining
- Effective communication
- Vision articulation
- Goal achievement
- Collaborative leadership
- Team empowerment
- Team growth
Hobbies and Interests
Senior Care Coalition, Coordinators of Patient Care, Corporate Housing Providers Association, Pacific Northwest Relocation Council, Portland Relocation Council, Bay Area Mobility Management, Southern California Relocation Council, Global Business Travel Association, Competent Toastmasters Designation, 1st Place, Div 1 International Speech Contest, 1st Place, Regional Inspirational Speech Contest, Area Spark Plug Award, High level soccer coach from ages 8-22, Crossfire Select Soccer Club, Lake Washington Youth Soccer, Gonzaga Women's Club Soccer, Juanita High School Women's Soccer
Affiliations
· High level soccer coach from ages 8-22, Crossfire Select Soccer Club, Lake Washington Youth Soccer, Juanita High School Women’s Soccer, Gonzaga Women’s Club Soccer
· Competent Toastmasters Designation
· 1st Place, Div 1 International Speech Contest
· 1st Place, Regional Inspirational Speech Contest
· Area Spark Plug Award
· Recognized customer service leader with consistent placement in top 5% of company including #1 in 2008 and 2011
· Recognized as US News & World Report Best Independent Living Community 3 years in a row (2022, 2023, 2024)
· President’s Award winner for unprecedented turnaround of London office after its failed opening (Oakwood’s first European venture)
· Completed LEAD Certification through Washington Health Care Association
Timeline
Executive Director
Fairwinds Redmond/Cogir of Kirkland
08.2021 - Current
President
Glenn Real Estate Services & LJ Consulting
12.2020 - Current
Vice President - Business Development
PC Housing
01.2019 - 10.2020
President
Paragon Corporate Housing
03.2013 - 10.2018
Senior District Manager
Oakwood Worldwide
12.1998 - 01.2013
Account Executive
Oakwood Worldwide
02.1996 - 12.1998
Account Executive
United Publishers
02.1994 - 02.1996
Account Executive
Boise Cascade Office Products
04.1988 - 02.1994
Personnel Administration
U.S. Navy
06.1984 - 04.1988
Associate of Arts - Business
Los Angeles Harbor College
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