Lynn Goodrich
Burton,MI
Summary
Adept at enhancing team productivity and inventory management, I leveraged skills in forklift operation and positive attitude to exceed sales targets at Polo Ralph Lauren. By implementing effective strategies and fostering collaborative environments, I contributed to significant workplace efficiency and customer satisfaction, ensuring compliance with OSHA and hazard prevention standards.
Experienced with efficient material handling, ensuring smooth workflow in warehouse operations. Utilizes forklift operation and inventory management skills to maintain organized and accessible storage. Knowledge of safety protocols and team collaboration to support operational goals.
Overview
22
22
years of professional experience
Work History
Material Handler
ANAND NVH NORTH AMERICA
12.2002 - Current
- Transported inventory items to appropriate locations.
- Ensured correct containers were used for packing shipments.
- Followed proper safety protocols to uphold a safe work environment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Implemented barcode system for inventory management, streamlining tracking process.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Optimized storage solutions, creating more efficient use of warehouse space.
Sales Associate
Polo Ralph Lauren
10.2016 - 09.2022
- 9Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
J CREW
11.2009 - 01.2010
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns
- Monitored customers to identify potential security concerns.
- Cultivated customer rapport, enhancing overall satisfaction.
- Prioritized customer service over other store responsibilities.
- Used in-store system to locate inventory and place special orders for customers.
- Took on additional shifts during holidays to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized items with accurate pricing and tags.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained up-to-date product knowledge to consistently hit monthly quotas.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Graduate Certificate - General
Lapeer West High
Lapeer, MI06.1978
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Workplace cleanliness
- Package handling
- Shipping and receiving
- Forklift operation
- Pallet jack operation
- Material identification
- Assembly and production
- Clean background check
- Inventory management
- Good housekeeping
- Paperwork completion
- Load verification
- Stock management
- Cycle counts
- Stock rotation
- OSHA
- Hazard prevention
- Certified forklift operator
Timeline
Sales Associate
Polo Ralph Lauren
10.2016 - 09.2022
Sales Associate
J CREW
11.2009 - 01.2010
Material Handler
ANAND NVH NORTH AMERICA
12.2002 - Current
Graduate Certificate - General
Lapeer West High
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