Lynn Graves
Clearfield
Summary
Highly organized and detail-oriented Administrative Assistant with over a decade of experience supporting executives and streamlining office operations. Adept at maintaining confidential records, coordinating schedules, assisting diverse personnel, and ensuring smooth administrative processes. Skilled in financial tracking, customer records management, and engaging with community members.
Overview
26
26
years of professional experience
Work History
Administrative Assistant - 40 Hours Weekly
Mountain Home Services
05.2014 - 04.2025
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Provided professional administrative support during meetings, including detailed minutes with follow up.
- Supported executives in decision-making processes by conducting research and developing presentations.
- Ensured smooth daily operations through consistent maintenance of office equipment, managing schedules and troubleshooting issues when necessary.
- Strengthened client and vendor relationships leading to long term partnerships and enhanced company reputation.
- Updated spreadsheets and databases to track, analyze, and report on performance and collections data.
Customer Service Representative - 40 Hours Weekly
The Hartford Insurance
02.2006 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts while on the phone.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Corresponded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Escrow Assistant - 40+ Hours Weekly
Chicago Title Company - California
08.2001 - 10.2005
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Supported team members in managing their workload, contributing to a more productive work environment.
Receptionist
40 Hours Weekly, Interga LifeSciences Corp.
08.1999 - 08.2001
- Managed and maintained delivery log and tracking system for incoming and outgoing mail.
- Answered multi-line phone system.
- Performed daily and monthly supportive tasks for Administrative Assistant and Accounting department.
- Cataloged science library articles and indexed them.
- Created Excel spreadsheets and file slides.
Education
High School Diploma -
Basalt High
Skills
- Administrative support for executives and departments
- Office organization and records management
- Strong interpersonal and customer service skills
- Budget and financial tracking (accounts payable/receivable)
- Proficiency in Microsoft office including Word, Excel, PowerPoint, and Outlook
- Handling confidential information with discretion
- Scheduling coordination, and document preparation
- Managing Schedules
- Managed office supplies and equipment
- Proficient in Google Suite
Timeline
Administrative Assistant - 40 Hours Weekly
Mountain Home Services
05.2014 - 04.2025
Customer Service Representative - 40 Hours Weekly
The Hartford Insurance
02.2006 - 07.2011
Escrow Assistant - 40+ Hours Weekly
Chicago Title Company - California
08.2001 - 10.2005
Receptionist
40 Hours Weekly, Interga LifeSciences Corp.
08.1999 - 08.2001
High School Diploma -
Basalt High
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