Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Greene

Middleburg,FL

Summary

Dynamic Store Manager at Dollar General with a proven track record in inventory management and employee training. Enhanced customer satisfaction through effective problem-solving and operational efficiency, achieving significant sales growth. Skilled in cash handling and visual merchandising, fostering a motivated team to exceed performance goals. Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.

Overview

7
7
years of professional experience

Work History

Store Manager

Dollar General Store
Green Cove Springs, FL
01.2023 - 03.2025
  • Recruited, trained and supervised new employees.
  • Planned special promotions or discounts based on market trends.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Established customer service standards and monitored staff compliance.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Performed regular price checks to ensure competitive pricing.
  • Resolved customer complaints in a timely manner.
  • Implemented efficient systems for tracking stock movement.
  • Organized promotional events to increase product awareness.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Owner and Operator

Lynn's cleaning and detailing services
Middleburg, FL
01.2021 - 01.2023
  • Maintained relationships with existing clients by providing superior customer service.
  • Oversaw budgeting and financial management.
  • Led startup and creation of operational procedures and workflow planning.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.

Cleaner

CLEANING AUTHORITY HOUSEKEEPER Norcross Ga
Orange Park, FL
01.2020 - 01.2021
  • Emptied trash cans and replaced liners as needed.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Provided assistance with laundry services when needed.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Polished furniture to remove dust and dirt buildup.
  • Scrubbed walls to remove scuff marks or stains.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Sanitized frequented areas and equipment using approved supplies.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Followed company uniform, performance and security policies with every job.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.

Housekeeping/Housekeeping and Laundry Attendant

Lifecare center of orange park
Orange Park, FL
01.2018 - 01.2020
  • Reported any maintenance issues to the manager immediately for resolution.
  • Changed bed sheets daily according to hotel standards and procedures.
  • Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
  • Greeted guests upon arrival to provide them with a pleasant welcome experience.
  • Washed, dried, folded and ironed clothes according to customers' preferences.
  • Removed garbage from trash containers in public areas and guest rooms on a regular basis.
  • Responded to guest requests for extra towels, blankets or other items.
  • Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
  • Stocked linen closets with fresh linens and supplies.
  • Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
  • Maintained an organized supply closet ensuring that all materials were labeled correctly.
  • Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
  • Sanitized surfaces throughout the facility including countertops, door handles.
  • Delivered requested items such as additional pillows or blankets promptly to guests.
  • Provided excellent customer service to ensure guest satisfaction levels were met.
  • Followed established safety guidelines while operating equipment such as vacuum cleaners.
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded promptly to guest requests for additional supplies or services.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Swept and damp-mopped private stairways and hallways.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2025

Skills

  • Customer service
  • Inventory management
  • Sales reporting
  • Cash handling
  • Employee training
  • Visual merchandising
  • Time management
  • Cleaning techniques
  • Infection control
  • Housekeeping
  • Team building
  • Problem solving
  • Operations management

Timeline

Store Manager

Dollar General Store
01.2023 - 03.2025

Owner and Operator

Lynn's cleaning and detailing services
01.2021 - 01.2023

Cleaner

CLEANING AUTHORITY HOUSEKEEPER Norcross Ga
01.2020 - 01.2021

Housekeeping/Housekeeping and Laundry Attendant

Lifecare center of orange park
01.2018 - 01.2020

High School Diploma -

Penn Foster Career School

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