Lynn Hansing
Sales
Grand Rapids,MI
Summary
Experienced Sales professional with a specialty in contract negotiation, marketing strategies, and customer relationship management. I keep a can-do attitude and a firm belief in leading through comradery. I am a self-starter with a strong history of dependability, and customer satisfaction. I have found a passion in the sales and marketing sector and I aim to use my skills and enthusiasm to unite teams and exceed expectations. Offering 10+ years of sales and hospitality experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales & Leasing Specialist
Betten Baker CJDR
Lowell, MI
02.2024 - Current
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Maintained strong and well-managed online presence to successfully market community.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prospected new sales leads from directories, referrals and partners.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Sales & Leasing Specialist
Ed Koehn CJDR
Greenville, MI
04.2022 - 02.2024
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained up-to-date knowledge of current models, features, accessories and their benefits.
- Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
- Organized special orders for customers who requested specific models not currently available at dealership.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Kept logs of each customer interaction using Dealersocket point of sale system.
Sales Associate
Summit Place Kia/Kia of Grand Rapids North
Grand Rapids, MI
09.2020 - 02.2022
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone to cultivate sales.
- Showcased vehicles and took customers on test drives in local area making sure to highlight features & functions that would benefit the customer.
- Managed sales negotiations and financing options using Purchase Orders and Four-Squares.
- Maintained high referrals and consistent repeat business due to exceptional customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Trained sales team members to company standards.
- Consistently exceeded quotas by pursuing and closing sales.
- Kept logs of each customer interaction using ELeads & Promax point of sale systems.
Shop Assistant
ABRA Auto Body & Glass
Sparta, MI
10.2018 - 05.2020
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
- Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
- Received parts orders worth over $1,500 regularly using CCC1 and checked them for quality and accuracy.
- Operated rotary equipment and air tools in accordance with all safety procedures.
- Used power tools to grind, sand and polish metals, plastics and vinyl products.
- Kept detailed track of inventories and supplies using CCC1.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Provided detailing services to local clientele with exemplary results.
- Managed all necessary part returns, and tracked pending credits.
- Drove vehicles to and from workshops or customers' workplaces or homes as needed to relieve manager and production crew.
- Maintained work area organization and cleanliness to uphold production levels and safety.
Service Advisor
Car Center
Greenville, MI
02.2018 - 07.2018
- Welcomed people warmly as they entered the facility and ascertained their needs by asking open-ended questions.
- Examined vehicles to determine the extent of damage or malfunctions.
- Attended daily team meetings to collaborate ideas and to receive constructive feedback from others.
- Served as liaison between customers, store personnel and various store departments.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced environment.
- Processed up to 15 purchase orders per day.
- Answered all incoming calls and scheduled customer appointments.
- Oversee each & every vehicle's repair process that I was assigned to using Mitchell1.
- Tracked sales trends and created sales plans to increase margins.
- Educated customers on recommended services based on their vehicles needs.
- Recommended, selected and helped locate parts from various dealerships and aftermarket vendors.
- Managed all necessary part returns, and tracked pending credits.
- Worked under strict deadlines and responded to service requests in an organized manner.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Collaborated with other departments to meet deadlines and increase efficiency of service.
- Inspected vehicles prior to service and immediately afterwards to ensure quality control of workmanship.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Commercial Sales Manager
AutoZone
Greenville, MI
07.2017 - 02.2018
- Managed all commercial parts sales accounts
- Retained and ensured proper handling and care of 71 existing client accounts.
- Organized work records and filed reports.
- Contributed to repeat and referral business by using sales and marketing skills.
- Communicated with customers regarding vehicle issues and potential repairs.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Resolved customer questions, issues and complaints.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Recommended and helped customers select merchandise based on their needs.
- Trained new employees on company customer service policies and sales strategies.
- Networked to build client base and promote products to new and existing clients.
Front Desk/Receptionist
Tanaz Salon & Day Spa
Grand Rapids, MI
08.2016 - 05.2017
Front Desk Evening Manager
Americinn Lodge & Suites
Greenville, MI
10.2012 - 08.2016
- Foster strong working relationships with all hotel departments.
- Deal with Irate guests with a calm, problem solving approach.
- Answer all department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Make guest reservations over the phone while attending to all other front desk duties.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Record guest comments or complaints, referring customers to managers as necessary.
- Greet all guests in a courteous and professional manner.
- Direct the daily activities of the Housekeeping Department
Education
High School Diploma - General Studies
Greenville High School
2012
Skills
- Experienced Sales Professional
- Computer-savvy
- Pro-active problem solving
- Great Interpersonal Skills
- Marketing Expertise
- Exceptional Communicator
- Resourceful
- Strong Work Ethic
- Extensive Customer service background
- In Depth knowledge of Automotive Markets
Certification
- Completed "Online High Impact Customer Sales Course", certified by Elite Worldwide, San Diego. Sponsored by JASPER.
- Achieved Certificate of Completion held by "Technician's Choice dealer 101 Instruction of Automotive Detailing", Sponsored by ECP (Entire Car Protection) held in Woodridge, IL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales & Leasing Specialist
Betten Baker CJDR
02.2024 - Current
Sales & Leasing Specialist
Ed Koehn CJDR
04.2022 - 02.2024
Sales Associate
Summit Place Kia/Kia of Grand Rapids North
09.2020 - 02.2022
Shop Assistant
ABRA Auto Body & Glass
10.2018 - 05.2020
Service Advisor
Car Center
02.2018 - 07.2018
Commercial Sales Manager
AutoZone
07.2017 - 02.2018
Front Desk/Receptionist
Tanaz Salon & Day Spa
08.2016 - 05.2017
Front Desk Evening Manager
Americinn Lodge & Suites
10.2012 - 08.2016
High School Diploma - General Studies
Greenville High School
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