Lynn Hanson
Arlington,WA
Summary
With a strong focus on driving operational excellence and profitability, my experience at Auntie Anne's has allowed me to effectively utilize expertise in staff training and development and payroll administration to enhance team performance and financial health. Through organizational skills and a proactive approach, consistently improved processes and outcomes, showcasing the ability to adapt and thrive in dynamic environments. Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Manager
Auntie Anne's
01.2023 - Current
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Managed daily store operations to ensure efficiency
- Oversaw employee recruiting, onboarding and training on store procedures
- Hired trained, and supervised employees while promoting positive work environment
- Prepared regular reports on store performance metrics for upper management review
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Monitored inventory levels and ordered new stock as needed to maintain appropriate levels
Restaurant Manager
Pizza Hut
01.2013 - 01.2023
- Managed budget planning, monitoring expenses, and controlling costs effectively
- Implemented cost-control measures to optimize restaurant profitability
- Orchestrated daily restaurant operations, ensuring seamless service delivery
- Sought to improve business operations continuously through team training, customer engagement, and marketing strategy
- Trained new employees on food safety, customer service, and cash handling guidelines
- Maintained high standards of food quality by regularly evaluating dishes prepared by kitchen staff
- Managed inventory levels to prevent shortages and minimize waste
- Kept dining areas, kitchen spaces, and restrooms in full health and safety compliance
- Recruited, trained, and mentored new staff to deliver top-quality customer service
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Responded to guest concerns and complaints to achieve positive resolution
- Counted cash and receipts and completed bank deposits
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
Payroll Specialist
NW Restaurants
01.2000 - 01.2002
- Determined and computed percentages and amounts withheld from personnel wages
- Coordinated with HR to update payroll records for new hires, terminations, and changes in pay rates
- Reconciled and audited vacation, sick and personal leave accruals
- Processed bi-weekly payroll for over 300 employees, ensuring accurate and timely compensation
- Managed garnishments, child support orders, and other payroll deductions
- Prepared and balanced period-end reports to reconcile payrolls to bank statements
- Assisted in year-end tax preparations and filings related to payroll
- Resolved employee queries regarding payroll and benefits in timely manner
- Issued and recorded adjustments related to previous errors or retroactive increases
- Developed and maintained confidential employee payroll files
- Ensured accurate calculation of overtime, bonuses, and commissions
Tax Preparer
Larout's Accounting
01.1997 - 01.1999
- Verified accuracy and integrity of forms and supplied details
- Utilized advanced software programs for efficient and accurate tax return preparation
- Collaborated with other team members to provide comprehensive tax services for clients
- Managed confidential client information with utmost integrity and security
- Completed accurate returns based on client documentation and additional information
- Analyzed client financial statements to accurately prepare tax returns
- Kept up-to-date on new developments in taxation through continuing education courses, seminars, and webinars
Education
Associate - Accounting/Business management
Everett Community College
Everett, WASkills
- Employee Training
- Financial Accountability
- Manage operations
- Time Entry Verification
- Effective Cash Handling Practices
- Bank and safe deposits
- Documentation and reporting
- Multitasking and organization
- Inventory management
- Customer relations
- Problem-solving
Certification
Serve Safe
Timeline
Store Manager
Auntie Anne's
01.2023 - Current
Restaurant Manager
Pizza Hut
01.2013 - 01.2023
Payroll Specialist
NW Restaurants
01.2000 - 01.2002
Tax Preparer
Larout's Accounting
01.1997 - 01.1999
Associate - Accounting/Business management
Everett Community College
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