Summary

Overview

Work History

Education

Skills

References

Languages

Timeline

Lynn Hernandez

Santa Ana,CA

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

24

24

years of professional experience

Work History

Front Office Manager

Hansa Upholstery Inc.

01.2002 - Current

Basic Accounting, Handle Accounts Payable and Payables Receivables, Invoicing
Reviews client and staff feedback and make appropriate business adjustments to meet needs and address concerns.
Streamlined front office operations by implementing efficient processes and protocols.
Maintains primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Maintain high standards of cleanliness and organization in front office area, creating welcoming environment for guests.
Cultivate strong relationships with vendors and partners supporting administrative operations.
Oversee appointment scheduling and itinerary coordination for both clients and personnel.
Oversee work processes and perform quality control tasks to increase revenue and reduce production times.
Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
Paid attention to detail while completing assignments.

Front Office Assistant

Bristol Park Medical Group, Inc.

01.2001 - 01.2002

Receptionist, Scheduling, Patient Services, Verify Insurance Eligibility, Patient Check-In, New Patient Registration, Records, Data Entry, Translate for Spanish speaking patients

Education

General Education -

Saddleback High School

Santa Ana, CA

01.1999

Skills

Workflow Optimization
Staff Management
Project Management
Administrative Skills
Customer Service

Business Planning
Business Administration
Scheduling and Coordinating
Operations Management
Work Planning and Prioritization

References

References available upon request

Languages

English

Full Professional

Spanish

Full Professional

Timeline

Front Office Manager

Hansa Upholstery Inc.

01.2002 - Current

Front Office Assistant

Bristol Park Medical Group, Inc.

01.2001 - 01.2002

General Education -

Saddleback High School