Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynn Hipps-Reed

Smyrna,TN

Summary

Experienced operations professional with a strong background in production scheduling, job estimating, profitability analysis, and customer relations. Ready to leverage analytical and organizational skills in a new work setting. Nearly four decades of diverse roles have honed abilities and enriched skill set, positioning as a valuable asset in any team or organization.

Overview

38
38
years of professional experience

Work History

Senior Operations Manager

Continuum Marketing (formerly Kodi Collective)
02.2024 - 05.2025
  • Led cross-functional teams of 40+ employees across production, quality, customer service and billing.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative ideas from all levels of organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Worked with sales to develop annual budgets and monthly forecasting.

Director of Business Management/Customer Relations

Kodi Collective (formerly HudsonYards)
01.2011 - 02.2024
  • Reviewed, analyzed and reported on the effectiveness of the manufacturing process on over 60 clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Facilitated the throughput of daily production, meeting customer deadlines with unwavering quality.
  • Maintained timely and accurate billing processes with a less than 1% credit rate.
  • Served as the primary support for our top client, ensuring schedule adherence, maintaining high quality standards, and delivering accurate reporting and data analysis to support performance and decision-making.

Billing & Estimating Manager

HudsonYards (formerly NEC, Inc.)
01.1998 - 01.2011
  • Led a team of billers that maintained a 5 day average billing time from job completion to invoicing with a less than 1% credit rate.
  • Reviewed all jobs and analyzed those with profitability out of range to determine the causes and made recommendations for adjustments
  • Worked closely with the finance department to align estimating practices with corporate budgetary goals.
  • Collaborated with sales teams to identify prospective clients and develop targeted estimates for their needs.
  • Ensured that all billers remained fluent in all aspects of production in order to capture all possible billable hours.

Manufacturing Systems Director

NEC, Inc.
03.1993 - 01.1998
  • Acted as a liaison between production and account management, tracking productivity, workflows and profitability
  • Vendor Negotiations – assisted with securing most profitable contracts
  • Designed a new ticket entry, costing and billing system, enhancing overall system capabilities.
  • Facilitated communication between IT teams and other departments to promote collaboration on projects with interdepartmental impact.

Customer Service Manager

NEC, Inc.
01.1989 - 03.1993
  • Took ownership of customer issues and followed problems through to resolution.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Customer Service Rep

NEC, Inc.
05.1987 - 01.1989
  • Represented major magazine brands such as Hearst Magazines and Hachette Corporation, overseeing the production of their work from ticket entry through billing, communicating their expectations to the production teams.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

BA - Studio Art

Mary Washington University
Fredericksburg, VA
1984

Skills

  • Microsoft Office
  • Emotional intelligence in interactions
  • Attentive listener
  • Efficiency enhancement
  • Goal-oriented planning
  • Resource allocation coordination
  • Forecasting
  • Cost analysis expertise
  • Cross-functional teamwork

Timeline

Senior Operations Manager

Continuum Marketing (formerly Kodi Collective)
02.2024 - 05.2025

Director of Business Management/Customer Relations

Kodi Collective (formerly HudsonYards)
01.2011 - 02.2024

Billing & Estimating Manager

HudsonYards (formerly NEC, Inc.)
01.1998 - 01.2011

Manufacturing Systems Director

NEC, Inc.
03.1993 - 01.1998

Customer Service Manager

NEC, Inc.
01.1989 - 03.1993

Customer Service Rep

NEC, Inc.
05.1987 - 01.1989

BA - Studio Art

Mary Washington University

Similar Profiles

CREATE PROFILE