LYNN HOLLINGER
Mesquite,TX
Summary
Results-driven systems administrator with a strong focus on application administration and change management. Proven record of adapting to changing priorities, leading to significant improvements in operational efficiency and enhanced user satisfaction across diverse IT environments.
Overview
31
31
years of professional experience
Work History
IT System Administrator
The Dallas Morning News Inc./Hearst Media
Dallas, Texas
01.2009 - Current
- Active Directory administration.
- Windows Server administration.
- NetBackup administration.
- Administered SQL Server databases to ensure optimal performance and reliability.
- Control-M Administration
- Application and system administration for Ivanti/Cherwell tools suite.
- Trellix administration.
- Change management administration and ITIL process verification.
- Created documentation for IT procedures and user guides to enhance staff training.
- Troubleshot software-related issues, escalating unresolved problems to vendors for resolution.
Information Management Sr. Specialist
ACS Inc.
Dallas, Texas
01.2007 - 01.2009
- Active Directory administration
- NetBackup administration
- Windows Server administration
- Managed projects for application and hardware rollouts, coordinating efforts to meet deadlines and user needs.
- Delivered application support including installations, upgrades, and training to enhance user proficiency.
- Provided desktop support for 350+ users, ensuring operational efficiency and user satisfaction.
- Provided hardware support for all office IT equipment by troubleshooting issues and ensuring functionality across devices.
IT & Facilities Manager
Fortis Capital Corp
01.2004 - 01.2007
- Project management - application/hardware roll outs, disaster recovery.
- Active Directory administration.
- Windows Server Administration
- Exchange server administration.
- PBX phone system & video conference system administration.
- Hardware/Software support.
Technical Operations Analyst
Electronic Data Systems
01.2001 - 01.2004
- Smart hands server support.
- Server, router, & firewall monitoring & scheduled maintenance.
- AS400 report processing.
Help Desk Coordinator
Electronic Data Systems
01.1995 - 01.2001
- Internal/External IT support via phone & RDP.
- Conducted training sessions for new employees to ensure successful onboarding.
- SME for multiple external clients.
Education
Associate of Arts -
Eastfield Community College
Mesquite, Texas01-2015
BAAS Degree -
University of North Texas
Denton04-2026
Skills
- Windows Server administration
- Powershell/Python scripting
- Backup Exec administration
- NetBackup management
- NetVault management
- Microsoft Servers
- Service Desk management
- Service Catalog management
- IT Process automation
- Asset management
- ITIL methodology
- ITIL process
- Change control
- Project management
- Application support
- Technical troubleshooting
- Patch deployment
- IT infrastructure
- Technical troubleshooting
- SQL database management
References
References are available upon request.
Timeline
IT System Administrator
The Dallas Morning News Inc./Hearst Media
01.2009 - Current
Information Management Sr. Specialist
ACS Inc.
01.2007 - 01.2009
IT & Facilities Manager
Fortis Capital Corp
01.2004 - 01.2007
Technical Operations Analyst
Electronic Data Systems
01.2001 - 01.2004
Help Desk Coordinator
Electronic Data Systems
01.1995 - 01.2001
Associate of Arts -
Eastfield Community College
BAAS Degree -
University of North Texas